Support Inquiry Escalation Thread (Part 1)

Please assist me with my support ticket 646556. Thank you

Pls help me to back my account… I already forget the password. And also I finish to massage the support team but no response pls help me

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Hi there let me tag the @moderators for you :smiley: .

Hope your concern will be fix immediately. :heart_eyes::fire:

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Yes please please I waiting for 3days but no response pls

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Our relevant team will reach you mam , hope it will OK asap.

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Thank you so much… I am waiting the moderator to assist me

Unfortunately I have been left with no choice but to write on here again. Despite numerous attempts of a real answer from support all I’m
Receiving is generic answers through this forum.

Not at any point since December 2020 has anyone taken me seriously. I have sent over 50 emails to wirex support.

They’ve asked for my bank details and BTC address on 13/08/2021 telling me that my account is now permanently closed and they can’t explain why. But they apparently WANT to send me my funds back.

This was 9 days ago and I still haven’t received a human reply telling me they’ve received my details.

In fact I had to send over 15 times because they were claiming not to receive my emails. (Email reply on the same thread they claim
Not to be receiving on)

Why do wirex insist on making fools out of themselves and their clients?

@moderators @Anastasiia_Wirex @Yuliia_Wirex @Ali_Wirex @Pavel_Wirex @Wirex @Palangs04 @crypto3y3 @ChienChien_Wirex @Maryna_Wirex

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I want to know when I can expect my funds? You’ve had them for long enough @Anastasiia_Wirex @Yuliia_Wirex @Maryna_Wirex @Ali_Wirex @Pavel_Wirex @ChienChien_Wirex @Palangs04 @crypto3y3

Has anyone had any experience with my same situation? please let me know how you got on

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Hi @Cr95! Please, note that this has been forwarded to the relevant department and escalated. Please, also respond to ticket 630373 with the requested details.

Kind regards!

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Hi @Litch_White ! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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@Maryna_Wirex I’ve replied over 20 times and I’ve been told it was not being received I’ve then sent it again to same email as seperate email and replied to the first email I received with my details but never have they confirmed as received. This is becoming beyond a joke now

I was told to forward to support and if you see my other topic on here I was told the details were forwarded to the relevant department already! By @Yuliia_Wirex.

Please confirm my bank details and Bitcoin address has been received! If not tell me where
To
Send them
And send my money please!

I can’t modify my post on forum unblock please

A post was merged into an existing topic: My widrawal pending

Hi there,

My wife couldnt login to Wirex. She was using it everyday and also have some money saved in it. After locked she looked into emails and have already replied all requests from Wirex Review Team. However, the account is still not yet unlocked after 10 days. She need the account very much and would you please help escalate for unlocking it? The ticket number is 631202 and was raised in 14/8. Thank you very much for your kind help.

@moderators @Anastasiia_Wirex @Yuliia_Wirex @Ali_Wirex @Pavel_Wirex @Wirex @Palangs04 @crypto3y3 @ChienChien_Wirex @Maryna_Wirex

Best Regards,
Anthony

Hi @M.Ruiz! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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Still no update as to when I can expect my funds, would love a real answer. I’ve been locked out of my account for 9 months and don’t wish to wait another month for my funds back! Please someone advise

Thanks in advance

@Yuliia_Wirex @Anastasiia_Wirex @Maryna_Wirex @crypto3y3 @Palangs04 @Ali_Wirex @ChienChien_Wirex @Pavel_Wirex @Wirex

Good Day Palangs04

I did create a support ticket. My ticket number is 646556. Please could you get someone to assist me as the GBP1400 is still not reflecting on my card. I did submit proof of refund when I created the support ticket. Please let me know. Thank you

Hi @Lizzi! Please, check your email for the update. The agent has already contacted you.

Kind regards!

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Hi @Maryluz23! Please, check your email. You were updated in ticket 647169. Please, respond to it for any additional questions.

Kind regards!

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Hi it’s already done