Support Inquiry Escalation Thread (Part 1)

Maryna_Wirex · August 24, 2021, 10:03am

Hi @Oleg_Levchuk! Please, rephrase your request in order for us to be able to address it.

Kind regards!

Maryna_Wirex · August 24, 2021, 10:09am

Hi @anthonyy! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

Cr95 · August 24, 2021, 1:37pm

@Maryna_Wirex keeps moving my posts but not replying. Is anyone going to
Give my money back now
That you’ve closed my account???

Palangs04 · August 24, 2021, 1:41pm

Your account is on progress it will fix soon.

Cr95 · August 24, 2021, 1:54pm

@Palangs04 dl you know that for certain? You see I don’t understand how someone who’s not an employee would know that?

Your a brownnoser on the forum I want a reply from someone who can actually do something.

Stop moving my post stop replying nonsense. Confirm
You have my bank details and send my money back.

Joke of a company!!

Palangs04 · August 24, 2021, 1:57pm

im hoping for quicker resolve to your concern sir.

Cr95 · August 24, 2021, 2:01pm

Me too

6355 · August 24, 2021, 2:31pm

620563

6355 · August 24, 2021, 2:41pm

This is one of the reference numbers requested by one of our apac ambassador 620563

Cr95 · August 24, 2021, 4:49pm

@Maryna_Wirex can somebody confirm my banks details and Bitcoin address have been received?

Oleg_Levchuk · August 24, 2021, 5:14pm

Why you hidden real bug report on how crackdown on Wirex. Fix PayPal personal transfer noob

Oleg_Levchuk · August 24, 2021, 5:25pm

And could you make that I can modify my post on forum I can’t modify anything another bug. I can’t modify so add some to my post becomes can’t so I must create every time new post if I want to write something.

Oleg_Levchuk · August 24, 2021, 10:38pm

The true story id that you migh kill the problem not who found the problem and make interest

Maryluz23 · August 25, 2021, 4:46am

Excuse me sir! Can I ask something? Why my money transfer are declined… Pls help me again

Palangs04 · August 25, 2021, 4:52am

Hello there @Maryluz23 did you already create a ticket about your concern?

Yuliia_Wirex · August 25, 2021, 9:37am

Dear @Cr95, we want to assure you that your request is processing, do not be worry, the funds will be returned at the nearest time. Such cases are resolved on a first-come, first-served basis, that is why it takes some time to process this task. Also, we confirm that your bank details were received. We hope for your understanding. Warm regards!

Yuliia_Wirex · August 25, 2021, 9:40am

Hi @6355, our agent will update you once we receive any news regarding your account. Have a nice day.

Yuliia_Wirex · August 25, 2021, 9:46am

Hello @Oleg_Levchuk, if you experience any technical issues with our services, you are welcome to submit a ticket to the Support team, our agents will assist you. Regards.

Yuliia_Wirex · August 25, 2021, 9:49am

Hello @Maryluz23, we have forwarded your case to the Support team, our agents will assist you with this issue. Regards!

Cr95 · August 25, 2021, 1:47pm

@Yuliia_Wirex thanks for replying and confirming! It’s feel better to know I’m one step closer. I have sent my details nearly 2 weeks ago so hopefully my funds are sent soon! My account has been locked and no access since December last year so it’s unfair to keep me waiting much longer