This morning I made a purchase with my MasterCard:
The problem is that the delivery adress was wrong (my fault) and i asked for change it as soon as possible;
After a call, topachat.com can’t change the adress delivery so they were forced to cancel the order.
Can you tell me when the bank imprint will be released so that my money goes back to my account?
i already asked the bot in the app and he respond:
When you use your Wirex card to make a purchase, the merchant demands payment from the card issuer, not from you. The merchant is paid by the card issuer, and the purchase amount is added to your account balance. The card issuer is then paid.
Returning a purchase works the same way, but in reverse. When a retailer issues a refund, the money doesn’t go directly to you. (This is why most merchants won’t give you a cash refund for a purchase made with a credit card.) Instead, they ask your card issuer to credit your account for the returned amount. The card issuer then posts the credit to your account.
In case you haven’t received the refund for a long time, please create a ticket request with us, so our support team can check the transaction status and advise further.
But i didn’t found any information about the delay of the refund, i also have no information about “the fate of the cryptoback” that i gain with this transaction which is finally cancelled.
It’s been 7days and my funds are down $600. It’s all my savings and you’ve prevented me from accessing my funds for no reason. I am so disappointed in Wirex. I’ve already filed a formal complaint and if settlement is not met will take legal actions. Now please give back my funds and reimburse me for my losses.
There’s no way it should take this long to return my funds you stole from me. I have no confidence that Wirex should function as a financial institution as it lacks struggles with the most basic features such as sending crypto from one address to another. Moreover, it lacks the technical skills to fix it.
I’ve been told so many misleading reassurances that my funds will be returned soon and that the relevant team looking at it. So unethical and a form of mistreatment towards my situation. I would never refer my friends to this place as it would be cruel to give them the same experience for an extra $15 euros in my pocket.
Hey. I can’t withdraw any funds.
It keep saying declined.
I also can’t do online transactions
I have plenty of funds available and normally could withdraw $1400 per day. Now it won’t let me withdraw anything
My wirex mastercard transaction was declined at the grocery store and when I checked my app it said my account was blocked for security reason and that I had to contact the support.
It is the first time I encounter this problem, could you please proceed with the re-enabling of my account asap?
Thanking you in advance.
Hi, thanks for the follow up. How long does it take? I haven’t received any answer or follow up proper from the support team. And It is quite urgent. My account was blocked for security reason with no proper notification. Please unblock it asap.
Thanking you in advance.
Hello dear Wirex team,
my problem is solved. I had an expired card.
I deleted this card and added the new with the new expiring date.
Plus new verification process, of course.
Thank you very much for your patience.
My Wirex account is blocked without any given reason since 5 days now and I have no way to access the funds on my card / in my account. There is no useful info/update from support whatsoever. Could someone please escalate/look into this matter asap … Ticket 685158