@Maury197, you were updated yesterday via ticket. Once we have anything new, we’ll get back to you. Best regards!
I only have a conversation on Messenger
wt., 16 sie 2022 o 17:10 Alexander Support Representative via Wirex Community - The Latest Feedback & Discussion | Wirex <email@example.com> napisał(a):
Hello, I haven’t got any response on my ticket.
What’s the update?
@Alexander_Wirex, thanks for reaching. I did get your email. Do you know by when I will be able to have my funds? It has been too long.
They will message you once it’s done. Thank you
No response on my ticket 2775439 ?
@moderators help this case.
Account locked (for no reason?!?) Submitted a ticket 12 days ago, no update in (2697900). My BTC, EUR, long-term investment is totally locked out.
Didn’t expect this Long support time as a long term customer/investor.
Pls look into my ticket.
Hello @Shashwat.Jain, our Support team will get in touch with you as soon as possible. Please accept our apologies for the long wait. Regards!
Hello @richyboycaldo, unfortunately, we are not able to provide an ETA on this matter, but we can say that your case has been escalated to the highest priority already.
Thank you, my issues have been resolved
Hello @4LF4, our team is working on your case, it has been escalated to speed up the process. Regards!
Happy to hear that!
Request ID #2822076
Hello @bigi, thank you! Our Support team will check your case as soon as possible. Regards!
That’s a great News
Hello, still no resolution to Ticket: 2789617. No recent response to emails and 6 days since I transferred GBP from my regular bank account to Wirex with nothing updated on the Wirex side. Please can you escalate!
Can I please get a escalation for #2836475, my transaction has been stuck in pending for quite a while.
Hello Team Wirex,
I send my documents over 2 weeks ago and there is still no feedback from the team. Today I tried to use the chat bot, but for some weird reason it doesn’t work for me so I can’t request for a support ticket. Please review my documents & resolve my chat bot issue.
I need to access my accounts ASAP, this process has been going on for 2 months already.