Support Inquiry Escalation Thread (Part 2)

2914893 Support Fall

Sehr geehrte Damen und Herren,

meine Einzahlung Echtzeit (Instant SEPA) steht seit 24 Stunden auf processing???
Haben Sie aktuell technische Probleme oder wie sieht es dort bei ihnen aus?
Wann wird diese verarbeitet. Ich bin anscheinend nicht die einzige Person die Probleme hat. Das verunsichert mich sehr! Bitte geben Sie mir umgehend eine Rückmeldung. Soetwas geht einfach nicht.

MfG

2914893 support case

Ladies and Gentlemen

my real-time deposit (Instant SEPA) has been pending processing for 24 hours???
Do you currently have technical problems or what is your situation there?
When will this be processed? Apparently I’m not the only person having problems. That worries me a lot! Please give me feedback immediately. Something like that just doesn’t work.

Kind regards

2914893 estuche de soporte

Damas y caballeros

mi depósito en tiempo real (Instant SEPA) lleva 24 horas pendiente de tramitar???
¿Actualmente tienes problemas técnicos o cuál es tu situación allí?
¿Cuándo se procesará esto? Aparentemente no soy la única persona que tiene problemas. ¡Eso me preocupa mucho! Por favor, dame tu opinión inmediatamente. Algo así simplemente no funciona.

Atentamente

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Help the cases

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Hello @Waiting123, could you please clarify which question was unanswered?

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Hello @Maury197, please accept our apologies fir the inconvenience caused by this situation. Our Support team will send you an update as soon as possible. Regards!

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Hi @4LF4, we totally understand your frustration and we are sincerely sorry for it. Your case will be escalated to speed up the resolution process. Have a nice day!

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Hello @User99999999, we see that our technical team is working on your case and you will be updated on this matter as soon as possible. Regards!

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Hi @Loreta_Mongiello, we’ve escalated your case to the relevant team. You will be updated as soon as it is possible once we have anything from them. Best regards!

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In how many days? I need them urgently, I’m uncomfortable!

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Same is happening with my account also. Two deposits still pending. Support says they have escalated it since Sunday but no reply or update. There was an issue with bank transfers on Tuesday with their payment processor that has since been resolved apparently but no update. Support also weren’t aware of the bank transfer issue on the Wirex Status page. Might need to seek legal action next. Shame as Wirex was good before this.

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Still have to unlock you?

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Buongiorno.
ho l’account bloccato per alcune attività sospette sul mio dispositivo, Samsung SM-G770F.
E penso di essere stato hackerato.
Non riesco più ad accedere al mio account e non so se ho ancora dei fondi nel mio conto.
ho aperto 2 ticket (2911016) e (2911003).
Chiedo un aiuto.

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Aggiungo che il mio Samsung non è un SM-G770F, ma è un SM-G930F

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Hello @Loreta_Mongiello, unfortunately, we are not able to provide an ETA for this case, but we are doing everything possible to speed up the process.

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Hello @Sean_Lynn, we are sorry to hear about this. Could you please provide the ticket number for your case?

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Dear @Taz1977, thank you for reporting this incident. Our Support Team will respond to your message as soon as possible. Regards!

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Hi Yulia,

My current ticket number is 2915158.

I am still waiting to hear back from support on this being escalated. Nearly a week this is on going.

Sean

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Vorrei aggiungere che il mio numero di Telefono è ed è sempre stato +39 3294094499

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@Taz1977, thank you for this information.

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I tried to do bank transfer in UK but it was declined. Is this available option at this moment?

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Hello @Popzmaj, thank you for contacting us here. Yes, Faster Payment is available for the UK. If it did not work for you, please submit a ticket with us here so that we are able to assist further: https://wirexapp.com/en/help/request/create Best regards!

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