we have received emails that the missing deposits are being looked at - but still have not seen any resolve to deposits. I understand it takes some time.
can you please instruct the support team not to resolve our ticket Request ID #3008680, since it has not been resolved yet?
Its not exactly the way support tickets should be managed, as its not resolved until the issue is actually rectified.
in this case, it isn’t resolved until the deposits are credited to my account.
please let the support team handling these missing crypto deposits know.
Hello @Coreytacoh, we are very sorry that the refund process is taking so long and that we have not been able to inform you properly. We want to refine that Wirex does not use bots, only real people communicate with you. We understand your reaction to this situation, it is completely justified and we will do our best to get your money back into your account as soon as possible.
Well @Yuliia_Wirex I just don’t understand how the lines of communication are so broken down between y’all and whomever this “relevant team” is that is apparently sitting around somewhere with their thumbs up their asses. I know you guys get a lot of guff for being lousy at customer service but I’m starting to think that whomever is in charge of actually fixing these messes has burdened you with the unhappy task of stalling/making excuses for them when they just sit back and count their stolen money. Doesn’t that bother you?? Why aren’t they answering for anything? Does the relevant team even exist??
@Yuliia_Wirex ciao Yukia, sono pure stanco di scrivere in inglese perché tanto a quanto pare non capite niente, o fate finta di non capire. Nelle mie numerose email ho già specificato più volte la mia richiesta di sblocco senza procedere ad ulteriori indagini circa l’hackeraggio del mio account, dal momento che non è stato hackerato, ma la mia segnalazione era per mettervi a conoscenza di questi tentativi di phishing che avvengono camuffando Sms con il vostro nome. Allora, non capisco per quale motivo il mio account resti bloccato e Polina abbia passato la cosa al Famoso “relevant team” che poo il se non risponde e non fa un co.
Ho pure messo una recensione su Truspilot che potrei anche modificare se risolviamo la cosa in tempi brevi. Inutile che rispondiate dicendo che avete a cuore la nostra sicurezza. Perché ci avete messo mezzo minuto a bloccare l’account, rispondete sul forum abbastanza velocemente e su Trustpilot alla velocità della luce. Solo a rispondere alle cose importanti e a sbloccare i conti siete delle lumache. SVEGLIARSI
Hello @Coreytacoh, of course, the team exists. There are multiple messages from our users that their cases were resolved, therefore we can assure you that we care about your experience and we truly want to make your impression better.
@Yuliia_Wirex cosa significa nearest time? 1 giorno? 1 settimana? 1 mese? 1 anno? Può significare ogni cosa… spero che non dovendo fare nulla se non attivare un account non passino più di altre 48-72 ore visto che stiamo andando avanti da 10 giorni con questa farsa. Ps: su Trustpilot mi avete scritto che avete inviato una mail ma non è vero.
Hi all it looks like Wirex forgot me since… April.
Wirex : what are you doing ?! My account is locked since more than 1 year now and even after contacting your customer service many times, i never received any answer !
Please unlock my account !
