Support Inquiry Escalation Thread

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23 Likes
No updates in the support ticket
Read me First - About the Crypto & Traditional Currencies category
Read me First - About the Cards category
Read me First - About the Accounts category
Read me First - About the Fees and Limits category
Can’t top up my account
Account address Verification
Transfert pending
Can't transfer currency from wirex to bank account
IBAN missing, SEPA in/out impossible
Your transaction failed
Unable to deposit fund
Card won't work
My transfers pending for 2 day
Send Crypto Button missing
2 Factor Authentication reset issue
Why doesn't any ticket get resolved?
Wirex API available?
Withdraw From Card
WIREX Estonian IBAN Acc Funds MIssing
Can't send Bitcoin to external wallet since morning?
I can’t redeem my reward
All the transactions record disappeared
Cash withdrawals declined but showing balance on card as a withdrawal!
Xrp sent to the wrong destination tag
Wirex account blocked with funds
Cant transfer BTC to wasabi wallet
Account address edit
Account verification
Pending............... Why
Ticket #1766446
Request 1836074
Help me to understand using wirex card for big purchases
Refund from online shop Vova
Account is locked
Can't choose Transfer Type
Purchase of Crypto timed out
Validation problems
Je n' arrive pas a retiré l argent sur mon compte xirex
Card keeps getting declined
Repeat and repeat again。。。。。。。。。SOS
Delayed Receiving Faster Payment
Card Blocked for unkown reason (I am verified), livechat support is useless
Card Blocked for unkown reason (I am verified), livechat support is useless
Topping up from external card (not available anymore ?)
Verification Again
I need you to contact Bitgo
Card closed never used it
My card has been closed
Account verification
Account verification
Account verification
Account verification
Account verification
Account verification
Account address edit
Account verification
Transfer to the old IBAN
New card does not work - Help pls
Lost money not yet received after 3 days
Account verification
Account verification
XML transferred to wirex but not to my wallet
Canhductu111@gmail.com
7th January - again "EU Maintenance" no one can withdraw
Support Tickets
Problem with 2FA
Account got blocked. Got asked for Proof of Address but still no response after 24 hours
Ethereum sent from de activated account
EUR account balance
Always Top up failed
What do i have to do to have support contact me
How to get the unencrypted key from Bitgo?
Traspaso de cuenta a tarjeta
Change number in account
Transaction declined
Do investors need to join the waiting list for new cards
Over a month I’ve been waiting
Support e Resources
Cambiar mi numero de celular
Support doesn't answer
Lost xrp no response
How long does ETH take to transfer?
Not getting my card confirmed
Crypto is lost during transfer
Are credit cards accepted?
Wirex card on fbs trader
Sent xlm without a memo!
I cannot access my account
Have not received money from my bank
Months of Account Verification
2 credit card deposits "PENDING"
Will the new Mastercard card be able to be added to Apple Pay?
Account blocked for over a month
Declined payment to be refunded
Declined payment to be refunded
Stellar transfere
Xlm transfer waiting time
Ticket 227468 answer not found
Transfer xrp to nexo account
2 factor authentication problems?
Complaint and negotiations
2 factor authentication problems?
Need reseting of 2FA
Account email address change
I will stop my visa wirex card
Please help with resolution
External transfer failure
Cambio y verificación de número celular
How do I add money to my euro card
The switch from Visa card to Master card
Issues with wirex card
How to get money from atm
Refer a friend award not added to account
Help verification
No send button within the app
FEES charged when buying BTC with bank card, wasn’t it free of fees?
Redeeming Cryptoback Rewards
Linked card blocked
Security code is never sent to my phone
Bitcoin transfert
Wirex team why does it take forever for an issue to be resolved?
Achats cb débités deux fois
Card Delivery so long
Vericar Teléfono
Problemas en OKEX con Wirex
Fund transfer problems
[tickets] 445668 - 418985 - 399834 - 288907
Fees and Limits for the new Wirex Mastercard
Request (275211) Unable To Verify Linked Card / Unsupported
Same account, different cards
Fees charged when buying NANO during “fee free” February
Error al pedir la nueva tarjeta
Account Unavailable 1month+
Send button gone
DHL fee for new Mastercard?
Order mastercard
Wirex will take your money for months then when you get it credited back they’ll lock your account
New wirex rewards program? when?
Mastercard 3D Secure
Write ‘problem solved’ or ‘problem don’t solved req.xxxxxxxx’ no need detail
PIN change not possible?
Cant send Crypto
Crypto Transfer
Transaction with litcoin
Getting my tokens back
Transaction with litcoin
Crypto Transfer
Can't activate Mastercard
Sent xlm without a memo!
Problem with wirexapp.com
Verificacion direccion
Please update ticket 312131
Account bloccato dal 6 dicembre
Account bloccato dal 6 dicembre
Introduce yourself!
Karta wirex mastercard
Refund to my visa card
New wirex card how to
2 factory authentication
2 factory authentication
What is the status of my POE?
(333865)wirex the worst customer support
Bogus duplicate transaction
Más de una semana rembolso pendiente
Transferencia btc más de una semana pendiente
Envío pendiente btc desde el 4 de marzo
Tranafer Money from old expired cards
What is the status of my POE?
Can't activate my new Mastercard
Wirex Mastercard activation problem
Fallo en tarjeta mastercar
Account verification no response
Transaction failed/Nothing to say
About my personal request page
Change of address
Please close my account immediately
Wirex is an organized scheme to steals people's money
I can no longer transfer money to my card
Closed account still takes funds
Add Funds - Link New Card fails
Disapointed coustomer
Wirex Shitty Support
No refund, double payment is shown
Unverschämter gehts gar nicht!
Bloqueada la tarjeta
Bloqueada la tarjeta
Tarjeta bloqueada
Tarjeta bloqueada
Wirex Card lost..can I have it re-order?
No llega la tarjeta mastercard
Unable to access my account
When do you think this card is going to be fully working
Wirex Mastercard is NOT a DEBIT card...?
View PIN not available in Android app and web based
No. 316815 385466
VISA card in APAC
Unable to link new card
In Australia - Card declined instore
Upgraded to premium without asking for it
Urgente! Necesito el Tracking number
Not recognize as a UK debit card
Can't add money or link new card
Ticket 340865 Funds stuck
Money back 407176
“More information required” questionnaire not loading
Referring them to Wirex earns you WXT
Money back 407176
Can’t Buy gasoline
Pin de la tarjeta wirex mastercard erróneo
Pin de la tarjeta wirex mastercard erróneo
The Wirex Mastercard & X-tras are now live!
6 Monate Konto gesperrt und immer noch kein Grund warum!
Account and btc
Crypto currency transfer
Achat cb sans contact débité deux fois
Achat cb sans contact débité deux fois
Account is jammed
Wrong tag number
Read me First - About the Wirex Rewards category
bisajuli@gmail.com
Take care of your subreddit
[Added!] [Live Chat] Attaching files
Eth not activating
Introduce yourself!
[Added!] [Live Chat] Attaching files
Pay to my nz bank
Account email address change
Tarjeta MasterCard
Ayuda a Compañeros
Haven’t received referral bonus
BTC Transfer Pending..account verification
Ayuda a Compañeros
Ayuda a Compañeros
Old card, new card
Please close my bank account
TICKETS de Compañeros
Thank you for confirming with this mail and its content exactly what I already think abaut Wirex!
Wirex to contis
I can’t withdraw money from card as it’s all in the account
Ticket 1816919. Account still blocked
Ayuda a Compañeros
The monthly fee has not ceased
Ayuda a Compañeros
Bank trasfere from wirex account to bank account
Ayuda a Compañeros
Ayuda a Compañeros 3000
I use new card but i get this massage
Private key needed
Cryptocurrency transfer keeps failing Why?
Ayuda a Compañeros 3001
Cuenta bloqueada
Family's account has been blocked by Wirex for more than 6 months
Ayuda gracias Compañeros
2 factor Authenticator

Request 1037589 still not solved.

Over three weeks to simply change my email address??

Please this be sorted out ASAP.

5 Likes

Sorry for the delay. Our team will get back to you shortly.

2 Likes

Request 1082595

This is kinda urgent, You’ve essentiallly taken my money and are not letting me take it out.

Hi Jack

Sorry for your inconvenience. I checked your ticket 1082595. Our team will get back to you shortly. Thanks.

1 Like

Ticket #1092688 Reset 2 Factor Authentication.
Waiting since Sunday, I cannot access to my wirex account. I have already sent selfie with ID card and comment the last 2 possible outbound transactions (hard to remember by heart) but I have no answer from support, please help me.
Thanks in advance and best regards.

1 Like

Hi JOSÉ LUIS CONTRERAS

Sorry for the delay. Our team will get back to you shortly.
Thanks for your understanding.

1 Like

All finally solved, thanks for your help! :clap::clap::clap:

4 Likes

Glad to hear that. Thanks for your patience

3 Likes

Hi your ignoring my emails and closed my account and still have my money … ticket number 1102233

I’ll be going to the abundsman this week it’s your last chance to return my money you closed my account so its basically theft … I will continue to spam all your pages to let everyone know you stole my money until it is returned …email joejonesjo76@gmail.com

4 Likes

Hi your ignoring my emails and closed my account and still have my money … ticket number 1102233
I’ll be going to the abundsman this week it’s your last chance to return my money you closed my account so its basically theft … I will continue to spam all your pages to let everyone know you stole my money until it is returned …email joejonesjo76@gmail.com

3 Likes

Hi your ignoring my emails and closed my account and still have my money … ticket number 1102233
I’ll be going to the abundsman this week it’s your last chance to return my money you closed my account so its basically theft … I will continue to spam all your pages to let everyone know you stole my money until it is returned

4 Likes

it’s not been solved as been 2 days I email them

I sent since yesterday several mails with no answer , I have no access to my account , and I can’t reset my password (not receive mail reset password) , I didn’t change or something but now appears invalid mail or password.

Support reference ticket 1120767

Hi @cidoncha

Please check and confirm that your problem was solved.

1 Like

1133918 - Waiting for my bank transfer to hit my GBP account, It’s a large amount for me so please respond ASAP, It was sent with faster payments so should have taken no more than 2 hours

Dear @bondoroz
Please be informed that the issue is resolved. We kindly ask you to update your Wirex App to the latest available version and check the balance.
If you have any additional questions, feel free to contact us, we will be happy to assist!

1 Like

1117877 from November 13.
My associated email account was compromised and I lost some how access to the app to de Wirex app
Still no solution.And even if they have my email how can they bypass my memorable word and 2fa?

Hello @mmiirreell,
I understand how frustrating this situation is and I’m going to do everything I can to make things right.
Please be informed that due to security reasons further assistance will be provided via the ticket.
I kindly ask you to check your email.

Thank you!

1 Like