Support Inquiry Escalation Thread

Hello Wirex Team, I need urgent Support. Please reset my 2FA urgently because I have a new device. Ticket 371904. No response from the Support since weeks. Thank you

Ticket (347988)

Me habéis derivado al equipo de soporte para proporcionarme una actualización de la cuenta,
Pero ya hace una semana que me faltan 800€ de esta y necesito seguir operando con la cuenta, pero no quiero hacerlo hasta que esté solucionado. Cuanto vais a tardar en solucionarmelo? Gracias

Hi @kaskal,

I have just sent you updates via the support tickets. Please check your mailbox.

Regards!

1 Like

Good day

I have been waiting for a reaction from wirex for days, but unfortunately without success. i don’t know the team like that. I’ve been a customer for almost three years and I’ve always received help.

Now I urgently need help because my stored cell phone number has expired and I have no access to my account.

My ticket id is 370412

I would appreciate a quick response today

Edit: I gave my details to a supposed Mariia K. She apparently takes over the support for me. After answering your request with the documents, no response for 8 hours.

Hi @christopher_doig,

The relevant team is already looking into our case. We will contact you via the support ticket once there is an update.

Best wishes!

1 Like

Will these limits ever change or will they always be the same? This has trapped my money in crypto. It is going to take me years to withdraw £3000 by £120 each time. It will also be very expensive?

When will this issue be solved please ?

Hi @henrylavery101,

We completely understand how much inconvenience has been caused by this unpleasant situation.

Please rest assured that this case has been escalated to our relevant team one more time to speed up the process of resolution. As soon as we have an update from them, we will contact you without any delay.

Thank you for your patience understanding.

2 Likes

As long term coustomer I am very disapointed with your suport . You have locked my wirex account for more then month now. I can not login and i wrote abour this problem on suport many times. And i always receive generated answer saying to manny coustomers with problems wrote to you.
Very, very disapointed indeed

1 Like

Rest easy I think everyone is having the same issues. Covid has slowed down a lot of things! We just have to wait I’m afraid

Hi @ERNA_KOKALJ,

I can see, that you have already explained the reason for the block via ticket #234231 and we are waiting for your reply. Please check your mailbox.

Thank you in advance!

1 Like

My ticket number is (311884)

Hi @1111qqqq,

Your mailbox is your own email box that is registered in Wirex.

Here is the message we have sent you:
“Please be informed that as we’ve communicated before, Contis will close all Wirex Visa card accounts on 16.03.2021. More information can be found on the following link: Visa card account FAQ

Let me know in case you have any question.

1 Like

Hi @vds,

I am sorry for the delay with a reply.

I have just sent you an email in order to specify the additional details of your case, please provide me with a reply so that we could assist you further.

Thank you in advance!

2 Likes

Hello Wirex Team, I need urgent Support. Please reset my 2FA urgently because I have a new device. Ticket 371904. No response from the Support since weeks @Anastasiia_Wirex @Inna_Wirex

Dear madam

I have not receive anything from wirex except mail that you are to bussy due to much request from ppl

Regards

Erna Kokalj

Hi

More than one month ago, I submitted a support request (#244133) to Wirex because my attempts to open EUR and USD accounts wer returning an error message. But I have not heard back.

Also, two days ago, I submitted another request (#369073) because I cannot access my account (my old phone is broken so I cannot retrieve the 2FA codes). I worry that I will spend another month waiting for customer support.

Can someone here please help?

Thank you

@Inna_Wirex Thank you for your Support in this case. I have send you an email with all Informations. Please Support me urgently with your Team. Please inform me if something is missing. Thanks and best regards

Hi @Adeus,

Please be informed that our relevant department is already working on the possible solutions to your issue and you will be updated via your support ticket as soon as possible.

Best regards!

1 Like

dear madam

there was no email from you regarding my issue.

regards

Erna Kokalj

V V ned., 21. mar. 2021 ob 13:01 je oseba Inna via Wirex Community - The Latest Feedback & Discussion | Wirex <wirexapp@discoursemail.com> napisala: