Ticket 439867 still not resolved. I can’t withdraw my funds all cryptocurrencies I used failed. I used XLM, XRP, NANO, LTC and WXT all of them failed. I chatted with the online chat support but they are giving me conflicting excuses. One says they need to check every transaction Wirex is a regulated entity then a couple of minutes later says my problem was technical in nature and needed the review of another department. I am not sure why such a fuzz for sucn a small amount I won from your promotional giveaways over at your official twitter account.
Also your chat support need additional training handling customers. The most recent one cut me off while I am still asking questions about my problem showing utter disrespect for your customer. He or she didn’t even listen to my concerns since he or she was giving me generic answers. This is the first time I encountered such an unprofessional chat tech support honestly.