Support Inquiry Escalation Thread

You are paid for yr work? I was unreasonably frozen by Wirex and Wirex did not give me interest at all. Underperform inflation. Please don’t just talk and do nothing to the guests. Am I your client? You solve problems and customers won’t bother you. Will appreciate you. Understand? :man_facepalming::man_facepalming::man_facepalming::pray::man_shrugging::man_shrugging::man_shrugging::weary::weary::weary::weary::weary:

No. 316815 385466 519483

:man_facepalming::man_facepalming::man_facepalming:Time wasted day by day

From the beginning of March 2021 to the present, every time you reply to me is upgrade and speed up service. There is no deadline waiting for you, what is the difference between you stealing my money? ? ? ?

Vitaliy_Wirex

Did u see how many day wasted??? :face_with_symbols_over_mouth:

Wirex does not show at the wallet page if the exchange is available for that currency.
You only will know that after you have transferred coins in.

PROBLEM:

  1. some crypto transfers are expensive, especially those that use the Ethereum chain. and Wirex only uses the expensive chains for transfers. I paid 30$ to transfer DAI in to Wirex. now have to pay the same to get out.

  2. Wirex does not show the chain on the wallet to chose if you transfer in.( there is actually no data at all) Also support chat is not available to ask it fast. It takes days. So if you like fast what crypto stands for, you have to make the gamble what chain to use. and Risk losing it all if you sent coins via the wrong chain.
    This information should be visible on the wallet as on any exchange or wallet is shown. I do not know what strategy is behind this to not show the chain to chose to transfer in or out.

  3. what is the point that the exchange of a coin is deactivated or “in maintenance” but you still can transfer coins in Wirex?
    I do not get it. If a wallet does not work, it does not work for all transactions you want to do.

  4. this looks more like Wirex does not want to trade stablecoins, fine by me, it is a centralized exchange and they can decide what they find best for their business, but at least they should have a page available from all their coins what transactions are deactivated and what not.

In the beginning of the year I tried to open a wallet for DAI and it was not available. Now only transfers in are possible, but not to exchange it.

it would be nice to see more transparency from Wirex as common in the crypto community.
even in this community, it is hard to find something for DAI. My previous post of DAI was hidden by support. I wonder if this will be hidden also.

The correct category is “announcement”, but it should have been announced by Wirex that DAI can not be exchanged any more. So clients do not find it out the hard expensive way.

1 Like

I understand your concern. If Wirex is not keen on DAI, they could have easily just removed DAI from the app in its entirety. They haven’t, and my gut feeling is that they are experiencing in-house R&D issues with DAI being incorporated into the app, but I could be wrong.

I don’t hold DAI in Wirex anyway, because the streamlining of transition from crypto to my native currency (NZ$) is so seamless and cheap, to me DAI is a waste of time. If I was on an exchange where conversion back to FIAT followed by withdrawal wasn’t so straightforward, then DAI would be more practical.

I also note that there is no address for me to receive LINK in -app either. However, I can buy and exchange LINK in-app which I do.

Every other function seems to be fine, although I am trying to upgrade from PREMIUM to ELITE and when I hit the appropriate button, I get referred to the support team. They are currently working on that particular issue.

Sorry to see you go

I’m trying to go to ELITE from Premium, but no joy. The support team are working on it.

Hello @Fenris, we are sorry that you did not receive a prompt response to your request. This case has been forwarded to our Support Team, they will contact you at the nearest time. Have a nice day!

1 Like

You are paid from wirexguest. I was unreasonably frozen by you and you did not give me interest at all. Underperform inflation. Please don’t just talk and do nothing to the guests. Am I your client? You solve problems and customers won’t bother you. Will appreciate you. Understand? :man_facepalming::man_facepalming::man_facepalming::pray::man_shrugging::man_shrugging::man_shrugging::weary::weary::weary::weary::weary:

Maryna_Wirex :man_shrugging:

Dear @Koo, I would like to ask you to avoid flooding with messages as this is a violation of the Community Forum rules. Note that non-observance of forum rules may lead to Community account suspension.

We appreciate your understanding!

1 Like

Hello @W-crypto, we are very sorry for the inconvenience caused. Dai’s exchange should be a temporary issue and won’t last long. We will let you know as soon as this option becomes available again. Regards!

Hi @Anastasiia_Wirex , @Yuliia_Wirex

My case is 534288. I cannot transfer AAVE out of my wallet to another wallet. I am getting fee error. Can this be resolved.

You have a conscience! I emailed you a hundred times urgent. I just use wirexcard to travel. But now because you lock my card. I went to travel to be a beggar​:weary::weary::weary::weary::cry::cry::cry::sob::sob::sob: Is your wirex card a tourist card? YULIIA_WIREX

160day still waiting​:man_facepalming::man_facepalming::man_facepalming:

Hi @vmaceda! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

1 Like

Dear @Koo! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

BUONGIORNO Anastasiia ho visto la vostra risposta che risale al 26 aprile ma ancora nulla quando mi sbloccate la carta ???

I have provided the requested info and my account has finally been unlocked again, but you emptied my account while I didn’t have access to it. Refund my money ASAP! It was over $3000!

Dear @roberta, the relevant department is still working on your case. We will get back to you with an update as soon as possible. Have a nice day!

1 Like

Hello @Nexor, we are sorry for this inconvenience. You will be contacted by our Support Team at the nearest time. Regards!

1 Like

A post was merged into an existing topic: All transactions getting declined

Ticket 538512. 920€ refund has been declined by Wirex and I cannot get my money back. Also previous refunds for amounts around 20€ and 50€ had not shown in my account. Have not received bank statement for past three months. Please respond promptly.