Support Inquiry Escalation Thread

Hello @fraor-ps, we have forwarded your request to the Support team and our agent will contact you at the nearest time. Regards!

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Hi @WilsonMilleR, we are happy to know that your issue was solved. Regards!

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Dear @Sascha, thank you for the feedback. It’s our pleasure to help Wirex users. Regards!

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Hello,

i’ve been waiting for weeks to processing my Request ID #656888 : PayPal sent 1 REPAYMENT to my Wirex Mastercard as a refund (due to unavailability or return of goods): 13.08.2021 20:00 19,99 EUR The money did not reach my Wirex account again!

This has happened several times now - credit card repayments never reach the user’s account automatically. You always have to turn on support manually - but unfortunately this has now been completely discontinued (chatbot no longer switches to real people)!

PS:
In March it was claimed to want to improve the service: community_wirexapp_com/t/recent-service-issues-and-what-we-re-doing-to-fix-them/19010 and now it became completely shut down - very bad business conduct!

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No

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You have block my account with my founds on. i have sent you several emails requesting reactivate my account and to know what do you need from my side and I have no reply at all.

This is completaly unacceptable and horrible customer support.

I am looking forward hearing frim you urgently or I will take legal measures to fix it up.

Best,

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Why

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What you mean why??

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Hello @Kunde, we are sincerely sorry for your experience. Let me kindly inform you that your case has been escalated to the relevant team and the funds should be created to your account at the nearest time. Regards!

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Hello @jason_Gutierrez, our agent has already contacted you via ticket 701792, please check your mailbox. Regards!

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Hello @Oriol87, we understand your dissatisfaction with this situation, however, the relevant department is still working on your case and until the end of the regular check, we are not able to unlock your account. We will get back to you with an update as soon as possible. We appreciate your cooperation. Regards!

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hi my account suddenly it is locked ticket number 702998 i made an order on farfetch couple days ago yesterday i received bonus 2000 wxt and today my account is locked , never happened to my this in years since i am using wirex even the funds from my mining rig are going on wirex . Please Help

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Hi Yulia,

Thanks for your reply. What do you mean the regular check?? This has no sense at all, my money is there and I cant acces.

Let me know what do you need fron my side to reactivate the account.

This is not acceptable.

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Hi Yuliia,
I have never received any email with ticket 659848. Please send it back again asap.
Thanking you in advance.

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@lad31 my name is Frank in Australia and I feel your frustrations about your situation !
But upon my own research in order to slate my depression over what is happening I think that I can understand their justification for their actions !
Now please understand that this is in no way sanctioned by Wirex staff or Super Ambassadors!But I have a suspicion that they are undertaking these drastic measures in order to protect all of our accounts security I that in my own I have been a victim of online scams and hacking along with fraudulent activities done to my own internet services you may or may not have to wait a while like have but I implore you to be patient and keep in the rules and regulations that we all agreed to when signed up!
Trust me getting upset and voicing it constantly is not worth the effort and possibly puts you in contradiction of the regs that we all agreed to !
Every one has a right to voice their opinion but I advise constraint while you are dealing with the moderters and ambassadors many do so on there own time with out being in the employment of Wirex!

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Thank for this sir and for understanding. :pray:

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No worries I just keep thinking of another superambasitore who went above and beyond the call of duty for helping me, out of respect for the persons privacy I won’t mention His details!
But I will never forget his help along with a moderater who is assisting me now and has had to put up with my own petty gripes and tirades

Hi Yulia,
Where is my ticket 659848 email message? I haven’t received any follow up to solve the issues.
Please proceed Asap.
Thanking you in advance.

Hello @Orbit, thank you for taking the time writing to us. I have escalated this to our Support Team. They will update you via the ticket shortly.

Warm regards.

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