#SUPPORT Live Thread


#1

Send your pending support tickets and we will personally check up on them for you with our Customer Service team.


#2

Ticket number 404208 has been outstanding all day with not update, my funds are missing and finding it very hard to get any information from your support team


#3

I’ve given up on getting any kind of support whatsoever…

good luck, but wont be involved


#4

Hi there! Thank you for sending this over. Has this been resolved or are you still waiting on a response?


#5

Please send me your 6-digit reference number so I can chase this up with our support team! I would very much like to resolve this. Thank you so much.


#6

Hi… Good night. I made a transfer of my hsbc account of 100.00 yesterday morning and by the time it is not available in my wallet, they could help me with this.


#7

Hi… Good night. I made a transfer of my hsbc account of 100.00 yesterday morning and by the time it is not available in my wallet, they could help me with this


#8

Did you by any chance submit a support ticket with us? If yes, can you send me the 6-digit reference number so we can chase it up with the team. If not, you can fill one out here…

https://help.wirexapp.com/hc/en-us/requests/new

Thank you


#9

hi Ali,

Please can you look into my ticket?
I’m unable to order a card…
Ticket number 406652


#10

Hi there! Yes no problem. Just out of curiosity, which country do you reside in?


#11

Thanks, I am in the UK


#12

Ok great! I will chase up your ticket number right now. Hang tight!


#13

Thanks!! Really appreciate the fast service!


#14

It’s no problem at all!


#15

Any News?
I sent some videos of the error I was seeing, did you receive them?


#16

Sorry, it’s better to send a screenshot of the issue in your ticket and not videos.

Thank you


#17

I sent both screenshots and videos. The video which was captured from my phone shows far more accurately the issue that I am having. If anybody could actually assist I would be grateful!


#18

Hello

Ticket 407051
I can not upload verification document by my android app so I send it by this ticket
Could you check please guys ?


#19

Hi,

Maken a simple btc to usd exchange but the transaction was failed without additional data. Using wirex from some time and that’s the first time when i encounter something like this, ticket opened 16 hours ago not so much time but i need the funds…

My ticket number it’s : 408498

Thanks you in advance
Cheers


#20

Hi there Kiku,

We will chase this up with our support team right now.

Thank you!