#SUPPORT Live Thread


#249

Hi there, you can reset your password yourself by tapping on the “forgot my password” and then follow the instructions. Please bear in mind that you will need your memorable word. It is case sensitive. The memorable word is the unique word you created back in November. After you enter it successfully you should have access to your account.

Thank you and please let me know how it goes.


#250

After I do this, i become a message in the App " For reset your password please contact Support"
??

Отправлено из мобильного клиента ProtonMail

-------- Исходное сообщение --------
Вкл 19 янв. 2019 г., 13:09, Ali via Wirex Community < wirexapp@discoursemail.com> пишет:


#251

Ok I see. I will chase up your ticket for you now. Thank you.


#252

3 days now struggling to access my account. Lock out, cant get hold of support to unblock and reset my memorable word as only they can do this. Lost of word now. Ticket 607292


#253

Hi - 618611 ticket.
The system automatically locked me out saying I haven’t changed my password for 90 days. No there is no way to change the password!
On the website when I ask for a password reset link it doesn’t work. On the app you click support and wait hours and get no response.
This is supposed to be a new generation of service where you have control of your money. I actually have no control over my money with you.
Please can someone get back to me and allow me to access my money asap!


#254

Thank you for your patience on this matter. I will chase this up with the support team right now.


#255

Hi Nicolas, Please can you try the password link one more time, it should work now. Here it is… https://app.wirexapp.com/forgot-password

If it doesn’t please let me know and I will then chase up your ticket for you. Thanks so much.


#256

Thank-you. Can you please send me a link for how to cancel my card?


#257

Hy… I cant reset my password… my account got blocked (ticket 610327).
ty


#259

619359 ticket please unblock immediately


#260

(611398) 2 days still unable to login , password reset link says account unavailable contact support,. For gods sake wirex will someone please help me!!

Wirex support just emailed me asking for image of me holding my documents for verification , ive sent 2 images ,. Now awaiting reply i really hope im not waiting too long,. Im very unhappy about this .


#261

Has this now been resolved for you?


#262

Hi there. Has this been solved?


#263

Hi there. Has this now been sorted for you? Please let me know either way. Thank you.


#264

Hello…
yes its working again ty…

best regards


#265

all resolved thankyou …


#266

(604831) 4 day`s with no working account , 2 days and still waiting a reset password link or some answer after i send what you ask , last 2 transaction details and my date of birth

P.S. i solve this , so , nobody dont told me i can reset password without memorable word, because 2 days ago i cant do that , and i dont have setup yet a memorable word, thanks anyway !


#267

After your intervention I successfully changed the password. This was two days ago. So it’s OK.


#268

Hello. i have been logged-out and can’t log back in - request (626659)


#269

Hi Luka, Has this now been resolved for you or not yet. If not, please let me know and I will chase this up for you with the team.

Thank you