#SUPPORT Live Thread


#270

Yes its resolved. after a couple of hours i was able to reset my password


#271

Hi. I can’t login into my account, I tried to reset my password then it wouldn’t accept my memorable word… It just said “account blocked” and I didn’t get an answer from support team. Ticket number 631226


#273

Hi,
Has your problem been resolved?


#274

Im waiting over 30+ days for your tech team to resolve my issue…A deposit from 22th of december still pending to be deposit…I have contacted you several times but always the same reply.


#275

643605

no answer since 31.01.2019 - 3 times requested…


#276

I wrote more than 8 times, because i want add my housename to the adress for order the creditcard, i am waiting more than 2 weeks. Ticket (650930) Without the name from the house i cant receive Post. Also i will add the state


#277

Support is a myth, meant to be 24/7 it’s far from that


#278

I’m having similar problems, reset my password and when I input 2fa it keeps saying incorrect!! How can copy and paste be incorrect, not happy at all, you get no response from support who claim to be 24/7 that’s laughable


#279

Wow same issue I’m having, this service is shocking and here’s me recommending it to people like a fool


#280

Whats going on guys with transactions and exchange inside the app!!! Bitcoin sent but transaction is not in the blockchain yet???


#281

Any customer support here? Should we stop using your app??? Because you guys are doing shitty right now!!! Where is Support? What’s going on with transaction exchange? Any comments???


#282

id 652358 3 days ago missing funds after failed exchange .still no answer
Solved .The missing funds are back .


#283

I have 2 Urgent issues
659512 - cant exchange into any crypto
659553 - card is blocked ( probably my own dumb brain entering cvv of other CC )


#284

I have same issue:
659625 - cant exchange into crypto


#285

hi can i make my verify id here?(669820)

thank you