#SUPPORT Live Thread


#311

ticket #681697 still not resolved, it’s fairly urgent btw.


#312

I have Sent all may amount on WireX and will not trafsfer new to it.
I will try revolt now, seems to be whit better support and whitout weekly technical Problems.
https://www.revolut.com/en-DE/


#313

@Ali_Wirex , how can i Quit the WireX Account?
If i got no posibility to Qut my Account, i will simply stop paying!
Pleas send me a link where i cant quit.


#314

I’m waiting for 5 days now already that ticket 690842 is resolved and my money is transfered back to me. After a failed exchange from BTC to EUR the money didn’t show up in any account again. I’m really tired of their support and thinking about quitting also.


#315

After my card arrived and i activate it my account was locked after few hours for a security reason can you help me ? thanks a lot


#316

Hello, I tried to make a SEPA transfer from my account. The transfer was declined (I double checked the IBAN and I have enough funds to make the transfer). I got the following code for contacting support: d3403565709846698247876161ede8ee
I also got a support ticket from zendesk: 700332
Can you tell me why the transfer was declined? Thank you.


#317

Still waiting. I’m really disappointed.


#318

I transfered Funds to my Account 5 Days ago. They are missing. I submitted a Ticket 3 Days ago, got a automated Reply and NOTHING since then. The Ticket number is 703538. I would appreciate it if you could take a look at this ASAP.

This is rather concerning for my first transaction with your Service!


#319

My request (703864). I’m waiting for some answer that I haven’t had. My account has blocked and I cannot log in to it. I can’t get acesse to my funds.


#320

Hi my ticket number is 703781 it has been four days now with no reply.
i made 2 attempts at adding £1,500 to my GBP wallet from my bank card and both have failed, but my bank says both payments have completed, i am now £3000.00 overdrawn !
please help.
i have tried numerous times to contact customer service but all i get is something went wrong.


#321

Just checking in to see if this issue has now been resolved for you?
Thank you


#322

I will chase this now with the support team. Thank you for sending your 6-digit reference number.


#323

No, nothing has been resolved. I have yet to receive a reply from your support team. 8 days and I’m missing €1000,-.

If this is not addressed shortly I will contact my local Bank to see what can be done.

EDIT: I have just checked my EUR account details on my Smartphone and theres an Account-Number in addition to the IBAN. Why is this not the case on the Web-Interface?!!!
I have used the Information provided in the Web-Interface so I am probably missing the the Account-Number as reference!


#324

Ticket 713529
I want to Exchange money from BTC to my Debitcard But he shows me a mistake.
GBP Exchange and EUR Exchange will be temporarily disabled until an est. 14:00 18/03/2019.
Since then it’s not working anymore. But the news says that it should go again
another problem i try to send my BTC back to another Wallet
but I do not get a confirmation mail to send the BTC


#325

I will chase this now with the support team. Thank you


#326

Ok thank you. I will chase this up with the support team right now for you.