We can track our assistance requests from the app, which is convenient
However, Wirex could set up an automated system that notifies by email how long a request has been open.
For example, here’s what it might look like:
Your request received on 20/07/2021, under ticket #593106 , has been taken into account. It is still being processed by our teams.
In the context of strengthening health measures, we guarantee the maintenance of the continuity of our assistance services in the best conditions. We do everything in our power to send you a reply quickly.
In order to avoid any saturation of our services, we thank you for not renewing your request.
We apologize for any inconvenience associated with these unusual delays, and thank you for your understanding.
I hope this idea could be useful