It looks like you are almost becoming “customer support” in Spain
It’s a bit strange that there is nobody from wirex itselfs answering in this thread.
Thank you for your very clear description.
What confuses me is that what you explain -as what seams to be the reality- does not seams to match up with what is descripted on the wirex website.
There seams to be a mix of different terms and words:
- “currency account” (which is supposed to GBP-only for the time being)
- “wallets” (both in crypto-currency and fiat-currency variant)
And what exactly is an “account” (as used in the terms and conditions)? A bankaccount, a wirex app account? A wallet?
As the cards are “debet-card” (i.e. a card directly mapped to a currenct-account), there should logically be a one-to-one map between a card and a bank-account; which is a bit strange as the bank-account is GBP-only (as repeated on the new website) and the cards are in three different currencies.
As a customer, I do like to know to clearly what product I am buying.
Can somebodty of wirex reply and clearly explain what exactly how all these elements fit together?
Concerning not being able to load euro on your bank-account, that is strange as I found this in the “terms and conditions page” on the wirex website
. Multiple Currency Wallets
3.1. You may load your Account in any of the Supported Currencies depending on your international travel needs. Where you provide funds in an Unsupported Currency, the Card Issuer will first convert such sums of Unsupported Currency into an equivalent amount in your selected Supported Currency
link here: https://wirexapp.com/card-issuer-terms-conditions/
So, based on that document, there should have been automatic currency-conversion to GBP, on the wirex bankaccount-side when the euros came in.
Also for not being able to do a banktransfer in Euro to the bank-account, that is even more strange.
From what I read about this the last weeks, a bank-transfer in Euro in the EEA-area (which includes the UK … ok … until brexit) is a SEPA-transaction, and all banks in the EEA are legally bound to be able to process SEPA transactions.
Can somebody from Wirex please explain in clear what are the different components of the service and clear explain the possibilities and limitations of every components.