Ticket #960591 still pending since 20Dec'21

Hi Wirex Team, @ChienChien_Wirex , @Anastasiia_Wirex , could you kindly help me to speed up the resolution of this ticket?
Obj: I’ve joined the promotion of EOS and XTZ purchases ( Nov.'21) , but without receiving any rewards.
Thank you as always,
KR,
Fabio

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Wirex is fixing every single issue. :heart:

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@FCotti The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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Hi @Maryna_Wirex ,
unfortunately till today, I’ve received a plenty of unuseful replies and done a lot of kind reminder asking for escaled the issue.
It’s easy to join the promotion but much less receive what was promised.
I’m really disappointed.
KR,
Fabio

@FCotti The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!