Ticket number is 1484604

Hi ,
Can you please provide and update on the followings :

My account still is frozen with “ verifying” message , I already provided all documents including photo ID s when I opened up the account . I also provided a copy of the letter from the government agency confirming my address more than 12 hrs ago .
Can you please confirm :

  1. How long it will take to complete the re-verifying process ? The support agents couldn’t answer this question yesterday. All I was hearing was “ soon “ and then my chat support option turned off .
  2. When the fund will be available to use ?

I look forward to hearing back from you

Dear Chris,

Thank you for taking the time to write to us.

Our verification team has just informed me that your account was successfully verified, please check it from your end.

Should you have any further questions - please do not hesitate to let us know via the ticket.

Best regards!

1 Like