Transaction charges

Hi!
I would like to ask!

Crypto exchange services : OTC rates + commission
how much is that?

Fiat exchange services : Interbank rates + commission
how much is that?

Thank You

Hi Sandor, thank you for your request!

I have escalated it to our Support Team. They will update you via the ticket with detailed explanations shortly.

Warm regards.

Why does this information need to be secret? Surely these costs should be easily available information to all cardholders.

Can you please send me a detailed explanation also?

Hi Anup,

Let me kindly inform you that all fees and limits for Wirex cards and accounts you can check following these links:


I have sent your request to our Support Team. They have updated you via the ticket.
Could you please check the email linked to your Wirex account.

Thank you in advance!

These charges are NOT clear:

Crypto exchange services
OTC rates + commission
OTC rates + commission
Fiat exchange services
Interbank rates + commission

What is the COMMISSION rate? As a percentage? As a percentage of what?

Kind regards,

Anup Prasad

Dear Anup, please accept my sincere apologies for the delayed response.

Our Support Team has updated you via the ticket. Please, check your email and provide us with a response.

Best regards.

I just found out the same.
Its confusing.
On the page wirexapp. /help/article/how-does-the-wirex-exchange-rate-work-0062 is written: “Wirex does not charge you any additional fees for processing transactions, unlike most other companies

For me that understands as “no commission charged”
But today support told me that is 1.5% the commission fee.

Maybe that is new, but then it would have been more open if an email was sent notifying that commission will be charged. Crypto community is open, decentralized, not hiding of costs as large cooperation do.

Also when I wanted to exchange BTC, I noticed that the spread between the bid and the ask is also around 1.5% , I compared the price I could get with Binance or Coinbase and a lot more. around that %.
here is the rates support gave me: wirexapp. /live-rates?page=1