Transaction failed

About the BTC: I wanted to transfer most of my Wirex-BTC into my private wallet.
Wirex wouldn’t let me do it, the app said I could transfer max 0.25164 BTC. So I told the app to transfer the max.
Result? “Declined”

i want to use my money !?!

Any support here???

Hey @johnsmit, Thank you for reaching out to us! I’m sorry to hear of the issues you are experiencing. Have you created a Customer Support ticket? You can do this using the link here:
Wirex | Making currencies equal and available to everyone (
The team will reach out to you directly to get this resolved.