Transfer from card to wirex account

Hi THere
On May 29th, I transferred 500$ from my Wirex Card to my Wirex $ account and it’s still pending I would like to know when this issue will be fixed as I was told that this feature was currently not operational. I need my money asap
Thank you for your continuous support

Hi Annie,

Thank you for taking the time to write to us.

I have checked your case and have sent you an update on the support ticket.

Your issue should be resolved now, please take a look.

Best regards!

Hi ,

I had the same problem, I was trying to top up $600 minutes ago, and the money is still pending after a moment. Could someone fix that? Do I need to raise a ticket?

B regard

I saw it, the balance has been updated , Thank you

Hello Rae, thank you for your update!

I am glad to hear that the issue has been resolved.

Have a nice day!

Im having the same problem now i added $ from my linked bank card and its been taken from my bank account but is still pending in my wirex account hours later :angry:

Hi Charlotte, I am sincerely sorry for your unpleasant experience.

I have already updated you via the ticket and I can confirm that the relevant team is currently looking into your case. I will update you immediately once there is any news from them.

Best regards!

Thanks Yan :blush: