I agree with this user what is the point of wirex without bank functions. I feel defrauded that I signed up expecting a real alternative to Revolut but found only a glorified crypto exchange and not the best rates either. I still pay service charges and the most concerning of all is no tome schedule which means you could be thanking me for my patience and understanding for the next 20 years. I like the idea of wirex, I like your products however I want service and not a fantasy.
Hi @pjhunt, thank you for taking the time to write to us.
Unfortunately, the outcoming bank transfers are temporarily unavailable for new users (for users who did not perform bank transfers before) because of our maintenance. More details can be found here: https://wirexapp.com/help/article/eu-maintenance-faq-0130
We are extremely sorry for any inconvenience caused by this issue and we are currently working hard in order to finish the maintenance as soon as possible.
Unfortunately, the exchange from euros to Bitcoin did not work again. You can see the error message in the attachment. I cannot start the Wirex app on my tablet either. After you log in with email and password, the app hangs. I have already uninstalled the app on the smartphone and tablet and then reinstalled it. But it doesn’t help.
Dear Yan, I have now uninstalled the Wirexapp on the smartphone and on the tablet and only installed it on the tablet. Now the app no longer hangs, it works. But I still can’t exchange euros for bitcoin. Do you have any ideas as to what could be the cause? Could it be because of my personal account due to new regulations? I am very grateful for any help. many greetings and have a nice day
I also have problems with transferring my funds in euros. Why can’t I use my funds? I have already contacted the support and sent all relevant documents my ticket is : 1834379 and ticket 1834371 .
Hello !
I have money for my account in euros and I want to send it to my account in my country … but don’t let me send it … only for wirex usurers. Nobody in the support responds … what a misery
ticket number support (282076)
Hello, I don’t know why when I sent this request the system just said
that is resolved when I still can not buy any crypto with my EUR funds.
In the attachment you can see that the option exchange and send is
disabled. I would like to know why this is not working? When I can
used my EUR funds?
Hello, I don’t know why when I sent this request the system just said
that is resolved when I still can not buy any crypto with my EUR funds.
In the attachment you can see that the option exchange and send is
disabled. I would like to know why this is not working? When I can
used my EUR funds?