Transfer money in euro currency

You are truly welcome, @ALMUSADDAR

Wish you a great week! :slight_smile:

Hello, my ticket number is (1593466)

Why I can’t change EUR in Bitcoin?

I’ve tried several times, but only get error messages, even for small amounts.

I want to know the real reason ???

Have a wonderful day to all members .

1 Like

Hi Sabine, I apologize for the delayed response.

I have already updated you via the ticket, could you please take a look?

Warm regards!

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I have a problem! My deposit is pending from 3h! Who can help me?

Unfortunately, the exchange from euros to Bitcoin did not work again. You can see the error message in the attachment. I cannot start the Wirex app on my tablet either. After you log in with email and password, the app hangs. I have already uninstalled the app on the smartphone and tablet and then reinstalled it. But it doesn’t help.

Best wishes
Sabine

Dear Yan, I have now uninstalled the Wirexapp on the smartphone and on the tablet and only installed it on the tablet. Now the app no ​​longer hangs, it works. But I still can’t exchange euros for bitcoin. Do you have any ideas as to what could be the cause? Could it be because of my personal account due to new regulations? I am very grateful for any help. many greetings and have a nice day

Hello Davide,

Our support team has already sent you an update via the ticket, could you please check?

Best Regards!

Hello Sabine, we are sorry you did not receive a prompt response to your case.

I have already contacted you via the ticket. Could you please take a look and provide a reply?

Thank you in advance!

Hello,

I also have problems with transferring my funds in euros. Why can’t I use my funds? I have already contacted the support and sent all relevant documents my ticket is : 1834379 and ticket 1834371 .

Hi @SherMa,

I have sent you an update via the support ticket. Please check it from your side. Regards!

Hello !
I have money for my account in euros and I want to send it to my account in my country … but don’t let me send it … only for wirex usurers. Nobody in the support responds … what a misery

Hello @LeandroPT, thank you for taking the time to write to us.

I have checked your case and have also updated you via the ticket 246542, please take a look.

Warm regards!

ticket number support (282076)
Hello, I don’t know why when I sent this request the system just said
that is resolved when I still can not buy any crypto with my EUR funds.
In the attachment you can see that the option exchange and send is
disabled. I would like to know why this is not working? When I can
used my EUR funds?

Regards,

Do you guys even see account details? I dont… Cant order new card as I cant SEPA transfer anything… Since new year…

Request ID #283847

Ticket support number 282076

Hello, I don’t know why when I sent this request the system just said
that is resolved when I still can not buy any crypto with my EUR funds.
In the attachment you can see that the option exchange and send is
disabled. I would like to know why this is not working? When I can
used my EUR funds?

Regards,
Yissel

282076 Same problem with the EUR account
I don’t know why when I sent this request the system just said
that is resolved when I still can not buy any crypto with my EUR funds.
In the attachment you can see that the option exchange and send is
disabled. I would like to know why this is not working? When I can
used my EUR funds?

Regards,
Yissel

Hello @Yissel_Alvarez, I am sorry for this unpleasant situation.

I have sent you an update via the ticket, please take a look.

Best regards!

Hello @Struss, I am sincerely sorry for the delayed update.

As I can see our agent has already sent you an update. Could you please check it from your end as well?

Best Regards!

Hello @Anastasiia_Wirex I have been updating the information that you request for my case number 282076. But know I don´t know why my EUR funds just disappear from my account. I would like to know what is going on. I have been with issues with wirex since weeks ago and still no solutions for my case. Help me out…

Dear @Yissel_Alvarez,

Your case has been escalated to Support team. They will contact you shortly.

Best wishes!