I transferred some money from my paypal and it’s not showing and I can’t do transactions as well what’s wrong
Hi George, I am deeply sorry for the inconvenience caused.
Could you please provide the reference # of the support ticket so that I could look into it for you?
Thank you in advance!
Yes please it’s 1544066
A post was merged into an existing topic: Forgotten password
Dear George, thank you for your cooperation!
I will check this case with our relevant team and contact you via the ticket as soon as possible.
Don’t worry it’s solved thanks
Dear George, thank you for the update!
I am glad to hear that the issue is resolved.
Have a nice day!
Hello Giulio, I am sorry for the delayed update.
I have just contacted you via the support ticket. Please, check your mailbox and let me know if any additional assistance is required.
I will be glad to help.
Have a good day!
I noticed this morning that my wirex account is completely empty.
I had about 2000 euros.
From the translations carried out, it can be seen that funds have been sent to a blockchain.
Is it possible to understand what happened?
Hello Matteo, I am so sorry to hear that.
I have just contacted you via the ticket to get more details of this case. Could you please check your mailbox and provide me with a response?
Thank you in advance!
Are there any implications for my case?
Is it possible to have a refund?
I thought your service was safer.
Dear Matteo, thank you for your response.
I have contacted you via the email linked to your Wirex account. Could you please reply to the ticket directly so that I could assist you further?
Hello, My card and therefore my account has been blocked. I have not received any mail on the linked mail. And I honestly expect a refund. Is it possible to have it?
Please try to use your mailbox search to find our email. You have been updated via the ticket 1569328.
Also, let us kindly advise you to follow the steps below:
- Check Junk/Spam folder in your mailbox, make sure your spam filters or anti-virus did not block Wirex emails.
- Check your mailbox folders and search the mailbox for “Wirex” keyword.
- Separately check your Trash/Deleted Items folder.
- Wait for 15 minutes. There might be a delay, and the message will be delivered later.
- Please add “email@example.com” and “firstname.lastname@example.org” to your contacts list, so the confirmation emails may appear on your email faster.
- Check with your email provider whether Wirex emails got blocked. Whitelist, or ask your email provider to whitelist wirexapp.com domain.
Thank you in advance.
The email is this: [Co.email@example.com](mailto:Co.firstname.lastname@example.org) I am not receiving any emails from her / you. If possible I can tell what happened on this email. Let me know.
I am sorry to hear that the issue is still taking place.
I have checked our system and I can confirm that your email address is not blocked from our side. In case you have performed all the above steps - I will recommend contacting your email provider for further assistance in this matter.
I ordered a transfer 3 days ago that is not arriving in destination.
I have placed a ticket and nobody has replied.
The transaction is pending and nobody is helping me getting my money back.
I need a solution asap. Request 1614245
Hi Sergio, thank you for letting us know, I am sorry you have faced such kind of situation.
Your case was forwarded to our technical team, I have also updated you via the ticket.