Transfer not credited to me

My ticket number is (1743495) this is URGENT MATTER.
Right i have had enough waiting around how long could it possibly take to have a document reviewed?? Been long enough to have these checks completed. You received my payment 12th november it is now 23rd november!!! Please have my money credited to me. I am getting frustrated waiting around for MY MONEY. You threaten to have my account closed within 14 day period if i dont provide sufficient evidence but i have provided you all neccesery information and documentation you have requested of me, so why are you now not dealing with my case with urgency as it is time sensitive. Would be great to finally hear back from you and get my money.

1 Like

I am stuck in a similar situation. I have transferred funds and its money I need desperately.
I have two small children and wirex is a scam holdingy money back.
I am going to complain to the legal ombudsman service. Anyone interested in joking the legal claim email me on

i’m trying to move my money back into my bank account…i have tried a number of times but notting is working

Hello @bianca, thank you for your request!

Could you please provide me with the reference ticket number? I will be glad to assist you.

Thank you in advance!

@bianca, thank you for the information provided.

I’ve just updated you via the ticket. Please, take a look.

Best Regards!

Where is ticket I have not having a reply I cannot apply for wirex card on the app because there is no link on my wirex app

Hi @bianca,

I have just sent you a reply via the support ticket. Please check your mailbox.