Treated with ignorance and disrespect

My ticket number is (1743495) this is URGENT MATTER.
Right i have had enough waiting around how long could it possibly take to have a document reviewed?? Been long enough to have these checks completed. You received my payment 12th november it is now 23rd november!!! Please have my money credited to me. I am getting frustrated waiting around for MY MONEY. You threaten to have my account closed within 14 day period if i dont provide sufficient evidence but i have provided you all neccesery information and documentation you have requested of me, so why are you now not dealing with my case with urgency as it is time sensitive. Would be great to finally hear back from you and get my money.