Trouble topping up account with linked card

Hi; I have been having trouble topping up my account with my linked card. I was successful initially, but now get a pending message which eventually leads to the transaction disappearing when I try to add fiat money. If I try to buy a token, I immediately get a failed message and an email about a refund. I checked with my bank and there is nothing wrong with the card on my end, and as I said, I was able to initially fund my Wirex account. Everything else works perfectly. Can anyone assist? Thanks.

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Hi there, so sorry in my delayed response. I am moving this thread over to the support channel within this forum so that the support team can assist you directly. Please make sure that you have created a support ticket first, here…

Then please give that ticket number to one of our support team. Here is the channel for support on our community forum…

Thank you