Anyone having trouble confirming a Revolut Card for top ups / purchases within Wirex, this should solve the problem!
Firstly, Revolut is apparently changing the confirmation code sent with the transaction to a generic one:
Wirex1234 - €8.35 - 1/1/21 (example)
Wirex4321 - €8.35 - 1/1/21 (example)
It’s the “1234” (it probably won’t actually be 1234) that you need from Revolut.
However, before trying to do the confirmation, open the in app chat in Revolut, select the transaction and when the chat opens type ‘live agent’.
Click your profile pic (top left of homescreen), the the question mark (top right).
Then select the transaction:
Then scroll down and click/tap “chat with us”:
Ask for the original code sent with the transaction and send a screenshot of the Wirex app asking for the code.
Revolut will then give you the “actual” code and you can enter this in Wirex to confirm the card and increase your limits.
If you have already used up your 3 attempts you will need to re-add the card and try again or contact Wirex support.
Hope this helps?
Don’t forget to if it’s useful!!
@Ali_Wirex please can you ensure the support team is aware of this as they still believe Revolut is refusing to give out the codes. I’ve sent you a PM with both Wirex and Revolut support chats.