URGENT: Cannot order card

I just signed up for an account March 31, 2021. There is no section in the App to order a Mastercard
What is the minimum bitcoin balance required in order to get a card
Are there certain residents of countries that cant receive a card

Will there be the ability to send swift wire transfer in USD to load account
or CAD

thanks

Dear Antonio,

I have just update you via the support ticket. Please check your mailbox.

Best wishes!

Hello @maker22, thank you for taking the time writing to us.

I have escalated this to our Support Team. They will update you via the ticket shortly.

Warm regards.

Hi , i sended an email but nobody answer. I order my card 1 month ago and i don’t receive it yet… when i press card order in app is delivered by global mail but i can’t see the track number . My email is : adina_stan2000@yahoo.com

Hola Anastasia

Quisiera saber si después de haber sufrido un fhising mi wallet se mantiene segura o se debería cambiar.

PD.envie un ticket a soporte 431675

Hi , i sended an email but nobody answer. I order my card 1 month ago and i don’t receive it yet… when i press card order in app is delivered by global mail but isn’t show any track number . My email is : adina_stan2000@yahoo.com

Hello @adina1997, I am sincerely sorry for your unpleasant experience.

I have just escalated your request to our Support Team and they will provide you with an update as soon as possible.

Best regards!

Hello @Antonio_Serra_Tormo,
We have responded via ticket.

Kind regards

1 Like

I also cannot order card :frowning:

Hello @a7000, thank you for reporting this issue. Our Support team will contact you on this matter at the nearest time. Regards!