Verification Again

Can someone please tell me why my PDF bank statement downloaded directly from my bank account is NOT being accepted as POA. I am trying since 23rd December to get a Wirex account but my POA is not being accepted.

The message I get back is that they want a soft copy of the Original Document??? My PDF is an original softcopy downloaded from my bank account.

I uploaded this into the app again as requested but if it doesn’t go through this time… I’m out! I see lots of people with the same problem so I don’t need the hassle I’ve had for 3 weeks.

If it’s verified great if not…I’ll forget about it!

A post was merged into an existing topic: Support Inquiry Escalation Thread