My account still can’t be used due to still not being verified. I long ago verified my account and I’m still waiting, I’ve reached out to the chat and they were no help at all. When signing up with Wirex I was expecting to have an account with full access to all available features. My ticket number is #1626146, if this issues can be escalated with top priority to provide better service to myself. Thanks. Katarijack@yahoo.com
hi you get a reply once team have an update to your concern !
Please and thanks
Do you have any idea how long it will be before someone from the team reaches out to me?
I’m so sorry but we don’t know the exact date and time. But I assure you that they will contact you once it’s done.
Thank you for the patience.
I have been long past the 24hrs for my account to become verified, I have reached out to the chat support and still nothing. I would like my account to be verified so that I can use it and all of its features. My support ticket number is 1626146, please rectify this issue.
@Katari_Jack We have forwarded this inquiry to our Verification team. You will be contacted by them via email. Thank you for your patience. We hope for a quick resolution of your case.
Im having lots of problems whenever I try qnd put in my phone number to get verified before i can receive my code it seems to change the country im from then when i recive the code its no longer good because I have to go back in and change the country im from which is the United States. If anyone knows how to fix it i would appreciate it
hi there please create a ticket sir and describe your concern.
Hi @61redhead3, you can try to reinstall the application or try another device/browser. Regards!