Verifying my account : proof of residence

Dear Wirex,
Today i received an email telling me that i have to send a proof a residence to verify my account.
I sent a bank statement of this month as soon as i received your email, some hours ago.
Can i have any news ?

Hi @OhFrankie,

Our verification team has just informed me that your account was verified. We have also updated you via the ticket.

Please feel free contacting us back anytime.

Have a great day!

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Thanks a lot !!! :ok_hand:

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Hello Jose,

As I can see, your account has been verified.
Could you please specify whether you need any additional assistance?

Thank you in advance and looking forward to your reply!

@Kateryna_Wirex : i don’t know why @musica replied to my thread.
Mister “Jose Antonio Jimenez Jimenez” is not related with my account/ case.

Dear Jose, thank you for your clarification.

We will contact Jose Antonio Jimenez directly via PM.

Warm regards.

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It would be nice to delete his attachment too as it seems “confidential”.

Dear Jose, the attachment has been deleted.

Thank you for your cooperation.

Have a nice day!

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You too !!!

I cant submit my proof of address

Get this error…
See the photo…

Hello Elian, thank you for bringing this issue to our attention.

As I can see, this case is being processed by our Verification Team. They will contact you via the ticket as soon as possible.

Warm regards.


Dear Jose,

Let me kindly inform you that you receive all these notifications since you have created this topic.

Please note that you can disable notifications.
Also, we can close the topic to avoid inconveniences in the future.

Please, let me know which option works fine for you.
Looking forward to your response.

How to close this one ? This is not a General topic. My case is closed.