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How to add cryptocurrency from external wallets to a Wirex crypto account?

Follow the steps below to get the address. If you are a mobile app user, check Wirex App: How to add funds to a Wirex crypto wallet

Log in to your Wirex account > find My accounts on the left-hand side.

Select the account you would like to top up
Scroll down to actions > click Add Funds.

Select the cryptocurrency from which you would like to transfer funds.

You will get your cryptocurrency address and the QR code, as well as the minimum and maximum limits and the conversion rate.

You can scan the QR code, or click Copy to share the address with your family, friends, colleagues, or other relevant parties.

Receive funds to the generated address. Please note, you can only receive supported cryptocurrencies.

NOTE: Please take note of the limits to avoid losing money. We are not responsible for the funds sent outside of the specified limits.

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Hi Wirex,
When can you fix Luna transfer from Wirex app to third party? Or update the price of Luna


Hello Sir.
We don’t know the exact date and time.
But I hope it will update immediately.

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How come transfers to a external crypto wallet are failing? I’m trying to send Bitcoin and it won’t work. Plz help me

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Hi @Druba08 :wave:

According to the status page, the transfers seem to be working.

What message do you get when trying to send Bitcoins?

In the meantime, I advise you to try from another device than the one you are currently trying. Be careful not to connect a VPN if this is your case.

Thank you!

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Declined .

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Hey @Druba08, thanks for reaching out to us! I’m sorry to see that you are experiencing this issue. Have you created a customer support ticket? You can do this here:
Wirex | Making currencies equal and available to everyone (wirexapp.com)
The team will reach out to you directly to get this resolved.

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I’m apologize to this kind of situation you face off. I hope it will fix soon cause I know You want to solve this immediately.

The support team will do their best and will contact you once it’s done.

Thank you.

Now its saying that my account is locked and to contact support? Jesus can i get ny account unlocked please

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It has been addresed mamny times. No action plan was initiated