Welcome to Wirex Community


#21

Now, If you would please add Nano as supported coin you would get the fastest and cheapest crypto-fiat gateway in the world :slight_smile:


#22

Hi I have sent money into my wirex account but I have not received anything why is that?


#23

What money have you sent?

Bitcoin, Litecoin; alts or Bank transfer?


#24

Bank transfer from another account into my account


#25

Bank transfer doesnt work though, dont know Y


#26

If you used IBAN transfer this can take around 3 days to reach your account. If you transferred from a UK bank account; this can be a BACS or Faster payments transfer which can take anytime between half an hour to 3 days for this money to be deposited.

If you still haven’t received the money after a three day wait; then please raise a support ticket and we can chase it up with our accounts provider.


#27

Can you withdraw your bitcoin currency from a cash point or even buy items from a local shop ?


#28

Yes, Wirex comes with a fully functional BIP 141, 143, 144, 173 compatible Bitcoin (SegWit UASF) wallet that allows you to send Bitcoin to any Bitcoin Wallet/exchange/ATM with all of the latest features.
So weather its Satoshis legacy wallet from 2009 or Jameson Lopps multi sig, UASF enabled Bitcoin Wallet you can send BTC to it from Wirex.

Also, sending BTC from Wirex to Wirex is instant and FREE, meaning no network fees & once received, you don’t need to wait for network confirmations to spend/send your BTC.


#29

When I put my card in the machine it keeps telling me that I need to contact my issuer. Why is that. I than uploaded the bitcoin money and still same thing.


#30

How much do you need to have in your wallet to be able to withdraw from the atm


#31

You need to have funds loaded on your GBP Debit Card to do so. You need to have the amount you wish to withdraw as well as the ATM fee which can be found here:

[|ATM (in Europe)|£1.75 / €2.25 / $2.50|

|ATM (outside Europe)|£2.25 / €2.75 / $3.50|]

(https://help.wirexapp.com/hc/en-us/articles/207870335-Wirex-fees)


#32

I have £7 in my bitcoin account and I can’t purchase in store. Says contact card issuer


#33

Hi wirex team, I purchased £2000 worth of ripple (on two accounts) one was mine, the other my wife’s, and neither of us have received our currency. Normally we haven’t had an issue and its been credited within a minute max?? I have raised a ticket but yet to receive a response which is highly unusual as I know you strive for amazing customer service.

Edit: The transaction has gone through as I have re-attempted to purchase but it is now coming up saying I have hit my £1000 limit on both accounts… yet nothing has been credited.