Wirex account in the browser keeps logging out automatically

Hi,

For the past month I haven’t been able to use my Wirexapp account in the browser, everytime i login
it keeps logging me out automatically every few seconds.
This is very annoying i was hopping this is a bug and it’s going to be fix soon, but it has been months
now. it’s like Wirex is trying to discourage us from trading or something.

Please fix this issue, We really love your service and i keep recommending you to alot of people over
other crypto trading platforms. but issues like this makes you unreliable.

1 Like

Update your apps sir.

Hi Palangs04,

Thank you so much for your reply, my post is about the website id[dot]wirexapp[dot]com/login,
I prefer to use Wirex in the browser on my computer. and that’s what I’m having issues with.

I’m not using the phone App, because i can’t install the App on my phone. I’m not sure if the
Wirex App on the phone would work or not, because i can’t install it anyway.

1 Like

@laraaj We have forwarded this inquiry to our Support team. You will be contacted by them via email. Thank you for your patience. We hope for a quick resolution of your case.

Hi Maryna,

Thank you so much i really appreciate your support, this is very professional. I got your support
email.
For everyone else dealing with a similar issue, I just tried using a different browser, It’s working
on Microsoft Edge without any issues. i think the problem is related to Yandex Browser.

2 Likes

Firefox is also a good one that works.

2 Likes

Yeah yeah awesome :hugs::sunglasses:

1 Like

Closing App on phone and wirex community site and logging off every wirex connection except that single one, helped me with this issue.

Using Exchange in Wirex is comfortable, but expensive. Let me show you why:
All trades an prices are almost at the same time. Notation is 1.000,00€ (dot for k and comma for decimals)

Market prices:
Market price on Kucoin: 1WXT = 0,006483€



Market price on Wirex : 1WXT = 0,006435€

Trading on Wirex:
Buy WXT with 1000€ on Wirex-Exchange seems to bee feeless:
1000€ = 152.049,227662WXT so you buy not at market price but for: 1 WXT= 0,0065768€ (1€/152,049227)
So with 1.000€ you lose about 3.000 WXT or 19€ against market price.

Sell WXT for EUR on Wirex-Exchange:
86705 WXT = 537,47€. Fee is 1.483 WXT = 9,57 (market price). BUT trading price is: 0,0063067€ (1€/158,561756). Even without fee the price to buy WXT on Wirex exchange is 4,3% higher then selling WXT here.

How to avoid it?
To be honest, I just want the Stellar-chain (XLM) back. That was the cheapest way to avoid this.
You can’t use Ethereum-chain (ERC20) instead, because gas-fees around 30€ are much worse.
But you can use C-chain (AVAX) instead.
First of all you need a wallet like MetaMask and AVAX C-Chain on it.
Guide is here:
https(colon)//academy(dot)binance(dot)com/en/articles/how-to-add-avalanche-to-metamask

  • Network Name : Avalanche Network
  • New RPC URL : https(colon)//api(dot)avax(dot)network/ext/bc/C/rpc
  • ChainID : 43114
  • Symbol : AVAX
    and so on.
    Then send an amount AVAX of your choice to this network-address to pay gas fees later.Then import WXT-Token (ERC20) to this network.
    Token-Adrees is here:
    https(colon)//snowtrace(dot)io/token/0xfcDe4A87b8b6FA58326BB462882f1778158B02F1
    Guide how to add it:
    https(colon)//www(dot)followchain(dot)org/add-custom-token-metamask/

Then you can send wxt from wirex via C-chain to your Wallet.
Fee: 47,13WXT (0,30€).


Now you can swap wxt on chain using metamask to USDC (I recommend USDC here, but used USDT).
SWAP 86.658 WXT to 606,68USDT. SWAP-FEE: 0,02967 AVAX (~2,10€)
https(colon)//snowtrace(dot)io/tx/0xc5ce36f398b270314336dbca44c3ec5e6532ffefc9cc7a5b3491ad2f8d01776c

If anyone knows a cheaper way - please let me know.

Now send this to an exchange of your choice supporting C-chain. (I took Binance here).
FEE: 0,0030717 AVAX (0,22€)
https(colon)//snowtrace(dot)io/tx/0x99915d466ae73c23fc2f62d4f75fb813d3a5a4dd11346f5e1774efe2d08c5fa6


I already had another 220 USDT in here for testing - don’t care about that.

GAS prices are sometimes higher. I tradet at 08:00 AM UTC.
You can check this here: https(colon)//ethereumprice(dot)org/gas/

On Binance i changed the USDT to EUR:
606,68 USDT = 556€ (1USDT = 1,091€). FEE in BNB for 556€ (0,075%): 0,42€. For all 826,87 USDT it was 0,00146463 BNB.
USDT - EUR wxt ergebnis

SUM UP
Bincance EUR - Binance-trading-fee - Avax-Sending-fee - AVAX-SWAP-fee - Wirex-Exchange-Price = saved money :money_mouth_face:
556€ - 0,42€ - 0,22€ - 2,10 - 537,47€ = 15,79€
Theoretically: changing without transfer and fees on market-price would have been: 86705WXT * 0,00645€ = 559,25€. So I paid 6€ fees at all.

If you are happy to save a lot of money now, feel free to donate me:
WXT on Stellar-Chain (XLM): GAJ4BSGJE6UQHZAZ5U5IUOABPDCYPKPS3RFS2NVNGFGFXGVQDLBQJW2P + Memo: 1914275014
WXT on Avalanche C-Chain (AVAX): 0x353396548876E57C1bFe446F4A7f325CffE74E00
USDT on Stellar-Chain (TRC20 / XLM): TGEffQD95ekkBJGx1rCFdH3zyXPMDackoX
USDT on Avalanche C-Chain (AVAX): 0x89f12819fdbe6d551331d8bf9ae2cfb43f78b242

Best regards
beneblack

@beneblack The issue has been forwarded to our Support team. Please note that you will be updated via email as soon as possible.

Kind regards!

Hi Beneblack,

Thanks for taking the time to explain your experience with the screenshots and all the details.
I have been with Wirex for almost 7 years now, since 2016. back then i was messing around
with crypto trying to explore what the technology is all about as a developer and IT professional.

since then there has been a few hiccups over the years here and there, but the special thing
about Wirex is that they were the fist crypto wallet that offered an easy way to convert crypto
into FiAT, other than that from my exprience my crypto has always been safe with Wirex.
and the reason I have so much confidence in Wirex over other trading platforms with unknown
origins or suspicious origins like Binanace. Because Wirex is a well established Financial
institution regulated by the UK government, unlike Binance which comes from Chinese origins
and now registered in Belize which has one of those well known corrupt Banana Governments.

There are huge threats that your funds may not be safe with Binanace in the long term, any time they
could end up being investigated or banned by western countries. or if your funds are lost or stolen the
Belize government or legal system there wouldn’t probably care. they may just take a bribe overlook your
case.

other than all those risks there comes people who lost their crypto when they tried to transfer it out
of Binance because Bianance is trying to create their own cryto network clones for every type of blockchains
which is basically a their won forks of the blockchain. so far I have two friends that i know
personally one lost his USDT when he was trying to transfer it to Coinbase, and the other one lost
his Shiba Inu when he was trying to transfer it to Wirex.

Bianance may be more suitable for the short term trading, and from my experience i believe in the
long term trading strategy, just buy some cheap token store it somewhere safe and forget about it for
few years. and that’s why i believe Wirex is more suitable for me and people who don’t wanna waste
their time obsessing about crypto prices going up and down.

The way Binance has came to be and is growing i see a big scam there or big brother nocking soon.
so from here i would recommend to everyone if you want to keep your crypt safe for long term
investment stay away from Binanace

2 Likes

Hi laaraj,

Thank you very much for your mail. I appreciate your warnings. But you missed my intention. I do not store money in Binance. And it is not about Binance at all. It could have been Kraken or Kucoin or another exchange of your choice.
But I see my mistake. I forgot the last two steps that I did after changing USDT to EUR at Binance.

  1. Transfer 556€ to Funding an top up my Wirex account with Binance-Card.
  2. Transfer 556€ (instead of 537€) to my EUR X-Account earning 16% WXT in one week.
    If this WXT is paid out after a week start on top of my post again.
    WIREX → WALLET → Binance/Crypto.com/Whatever → Wirex.
    Within 15 min. I save 15€ each week. Imagine what heavy traders or whales can save…

Best regards

beneblack

What is going on here?
“Avoiding Wirex Fees” is a complete own topic created for the wirex community by a new member.
It has nothing to do with auto-logging-off in browser and should not have been merged here. I just gave here a hint how I solved the problem with auto-logging-off by myself until wirex fixes it.
But Avoiding Wirex Fees belongs to Fees and it’s not a problem that needs to be forwarded to any wirex-staff.

regards

beneblack

@laraaj We see on our side that you have already been updated via email. Please check your mailbox including the SPAM folder just in case.

1 Like

Using Exchange in Wirex is comfortable, but expensive. Let me show you why:
All trades an prices are almost at the same time. Notation is 1.000,00€ (dot for k and comma for decimals)

Market prices:
Market price on Kucoin: 1WXT = 0,006483€


Market price on Wirex : 1WXT = 0,006435€

Trading on Wirex:
Buy WXT with 1000€ on Wirex-Exchange seems to bee feeless:
1000€ = 152.049,227662WXT so you buy not at market price but for: 1 WXT= 0,0065768€ (1€/152,049227)
So with 1.000€ you lose about 3.000 WXT or 19€ against market price.

Sell WXT for EUR on Wirex-Exchange:
86705 WXT = 537,47€. Fee is 1.483 WXT = 9,57 (market price). BUT trading price is: 0,0063067€ (1€/158,561756). Even without fee the price to buy WXT on Wirex exchange is 4,3% higher then selling WXT here.

How to avoid it?
To be honest, I just want the Stellar-chain (XLM) back. That was the cheapest way to avoid this.
You can’t use Ethereum-chain (ERC20) instead, because gas-fees around 30€ are much worse.
But you can use C-chain (AVAX) instead.
First of all you need a wallet like MetaMask and AVAX C-Chain on it.
Guide is here:
https(colon)//academy(dot)binance(dot)com/en/articles/how-to-add-avalanche-to-metamask

Network Name : Avalanche Network
New RPC URL : https(colon)//api(dot)avax(dot)network/ext/bc/C/rpc
ChainID : 43114
Symbol : AVAX
and so on.

Then send an amount AVAX of your choice to this network-address to pay gas fees later. Then import WXT-Token (ERC20) to this network.
Token-Adrees is here:
https(colon)//snowtrace(dot)io/token/0xfcDe4A87b8b6FA58326BB462882f1778158B02F1
Guide how to add it:
https(colon)//www(dot)followchain(dot)org/add-custom-token-metamask/

Then you can send WXT from Wirex via C-chain to your wallet.
Fee: 47,13WXT (0,30€).
The transfer didn’t even last a minute to be completed. But due to new limits you have to withdraw a minimum value of 150$.

Now you can swap wxt on chain using metamask to USDC (I recommend USDC here, but used USDT).
SWAP 86.658 WXT to 606,68USDT. SWAP-FEE: 0,02967 AVAX (~2,10€)
https(colon)//snowtrace(dot)io/tx/0xc5ce36f398b270314336dbca44c3ec5e6532ffefc9cc7a5b3491ad2f8d01776c

If anyone knows a cheaper way - please let me know.

Now send this to an exchange of your choice supporting C-chain. (I took Binance here).
FEE: 0,0030717 AVAX (0,22€)
https(colon)//snowtrace(dot)io/tx/0x99915d466ae73c23fc2f62d4f75fb813d3a5a4dd11346f5e1774efe2d08c5fa6

I already had another 220 USDT in here for testing - don’t care about that.

GAS prices are sometimes higher. I tradet at 08:00 AM UTC.
You can check this here: https(colon)//ethereumprice(dot)org/gas/

On Binance i changed the USDT to EUR:
606,68 USDT = 556€ (1USDT = 1,091€). FEE in BNB for 556€ (0,075%): 0,42€. For all 826,87 USDT it was 0,00146463 BNB.

And back to Wirex

After that I transfered 556€ to my Binance funding, so I can use it with my Binance-Card.

Now i could top up my Wirex account with my Wirex-Credit-Card for 556€. And transfered 556€ insted of 537€ to my EUR-X-Account.

One week later I will receive WXT again for my X-Savings and start this again.
WIREX → WALLET → Binance/Crypto.com/Whatever → Wirex.

Within 15 minutes I save 15€ each week

SUM UP
Bincance EUR - Binance-trading-fee - Avax-Sending-fee - AVAX-SWAP-fee - Wirex-Exchange-Price = saved money
556€ - 0,42€ - 0,22€ - 2,10 - 537,47€ = 15,79€
Theoretically: changing without transfer and fees on market-price would have been: 86705WXT * 0,00645€ = 559,25€. So I paid 6€ fees at all.

If you are happy to save a lot of money now, feel free to donate me:
WXT on Stellar-Chain (XLM): GAJ4BSGJE6UQHZAZ5U5IUOABPDCYPKPS3RFS2NVNGFGFXGVQDLBQJW2P + Memo: 1914275014
WXT on Avalanche C-Chain (AVAX): 0x353396548876E57C1bFe446F4A7f325CffE74E00
USDT on Stellar-Chain (TRC20 / XLM): TGEffQD95ekkBJGx1rCFdH3zyXPMDackoX
USDT on Avalanche C-Chain (AVAX): 0x89f12819fdbe6d551331d8bf9ae2cfb43f78b242

Best regards
beneblack

P.S.: Second post, because the first one was merged to a support ticket that has nothing to do with.

2 Likes

@Maryna_Wirex Thanks Maryna, it’s working now with Microsoft Edge so it doesn’t really matters if it works with Yandex or not, as long as I’m able to access my account in any browser that’s all that matters to me. Thank you so much for your support.

1 Like

@laraaj Please get back to us in case you need any further assistance. Have a nice day!

1 Like