Wirex bot not happy

Hi

Malay from New Zealand

i like wirex and my best part is also WXT cash back .
but my concern is that your chat in the app as soon as you open chat there is a wirex bot and not a actual person also there is fix set of questions which i dont like so when i open a chat i should be able to ask the question no matter from which part of the world i am and if there is someone present at the same time then they can answer the question or help or someone can reply later but an actual person not a BOT

Thanks

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Hello Dear :relaxed::hugs:

Tell me what question do you prefer to ask?

I hate this app if I know this is what exactly am going to see I promise I will never try to open it I have been withdrawn my Bitcoin over 19 hours now I have not received it yet keep saying pending over 19 hours what bulshit all this 1300$ is not little funds please am begging let the transaction successfully

Hey @Colleen_Manthey, Welcome to the Forum! It’s great to have you here!
I’m sorry to learn of the issue you are having with a transaction. Have you created a Customer Support ticket? You can do this here:
Wirex | Making currencies equal and available to everyone (wirexapp.com)
The team will reach out to you directly to get this resolved.
Thanks!

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