WireX iOS app Jailbroken warning

I’ve got a warning on my iOS app which says my iPhone has been jailbroken. Obviously i have not jailbroken my iPhone 13 Pro under iOS15.1. I’m wondering if there is a known jailbroken method yet. I don’t get this Jailbroken warning on any other apps, but only on the WireX app. Anyone has similar experience and can suggest solution? it’s much appreciated.

Hello @n0b0dy, could you please share with us the ticket number of your case? if you didn’t submit the ticket yet, you can do it via this link: Wirex | Making currencies equal and available to everyone

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Hello @Yuliia_Wirex , i’ve got your email reply, requesting me to contact Apple. However, i’m not sure what Apple can help as it’s the WireX app giving this warning. Moreover, all other apps work fine without this similar warning.

Hi @n0b0dy! Please provide your ticket number so that we could check it with our Support team.

Regards!

Hi @Maryna_Wirex , i was not given a ticket number in the email reply from your support team. Could you advise how i can find it?

@n0b0dy You were supposed to get an immediate email with the ticket number. Please use the following link: Wirex | Making currencies equal and available to everyone to create a new request. Note, you should use the email linked to your Wirex account. Thank you in advance!

Hi @Maryna_Wirex, i’ve raised a ticket. #1205557

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Oh great , Relevant team will update you via email sir once its settled.

@n0b0dy The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

Hi @Maryna_Wirex, any idea when the Support Team will have an update?

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As soon as possible if your situation is being solved.

Thank you :relaxed::innocent:

@n0b0dy Unfortunately, such cases differ in duration due to various factors. Therefore, we cannot provide you with any specific timeframes for this particular case resolution.

hope there is an update for this case?

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hello you get an update sir once its done

@n0b0dy We have forwarded this inquiry to our Support team. You will be contacted by them via email. Thank you for your patience. We hope for a quick resolution of your case.

@Maryna_Wirex the email just told me there is no solution yet. Can you please continue to press support team for resolution? thanks

Hello @n0b0dy, our Support agent will update you on this matter as soon as possible. Regards!