I have been customer with Wirex since Dec 2017
I must inform here anyone looking for information and feedback about Wirex services.
Wirex is not a reliable company, their IT system is totally un-efficient as well as their support team.
You better hope that everything will always work because if you happen to have any issue that is out of scope and require special attention then you are ALONE for months and months…
And issues DOES happen from often to time to time.
I am not agere.
Every time I have ask for help in there support, thay have fix my problems in the same day.
So what your saying about Wirex, I can’t recognizer.
I totally agree with you!!! Their customer service doesn’t exist….they never solved any problems but always said “get back to you shortly” or “under investigation”….I’m really sick of it. Do you have any other similar company to recommend? They have many competitors now
@Jame1987 7 Lastbit is having a slightly different type of service (no multi-currency and no auto-trade BTC to EUR on payment) but if it fits what you are looking for then it is cheap and efficient.
They answer customer email in time and not with auto-answers…
It is a MasterCard rules: “Look for a customer service number on the back of the card” in most fraud cases.
it’s not an extra option.
If current support is a paid then i won’t to pay for this robotic “support” with no results at all.
I totally agree, my account has been blocked for 9 months now without any help from wirex!
And the only thing wirex has been saying for 9 months is: “ we’ll get back to you shortly”, „the compliance team is working on it….?!?
But fact is for 9 months my money is gone and my account is blocked and I am not the only one.
There are enough alternatives to wirex!
Our of all the crypto companies that popped up over last few years Wirex is by far the worst. Locking up all uk accounts without letting customers know. Accounts have been locked up for up to 18 months. Help desk just parrot the same old lines. In the UK Wirex has pushed the boundaries of what is legal.