I totally agree with you!!! Their customer service doesn’t exist….they never solved any problems but always said “get back to you shortly” or “under investigation”….I’m really sick of it. Do you have any other similar company to recommend? They have many competitors now
It is a MasterCard rules: “Look for a customer service number on the back of the card” in most fraud cases.
it’s not an extra option.
If current support is a paid then i won’t to pay for this robotic “support” with no results at all.
I totally agree, my account has been blocked for 9 months now without any help from wirex!
And the only thing wirex has been saying for 9 months is: “ we’ll get back to you shortly”, „the compliance team is working on it….?!?
But fact is for 9 months my money is gone and my account is blocked and I am not the only one.
There are enough alternatives to wirex!
Our of all the crypto companies that popped up over last few years Wirex is by far the worst. Locking up all uk accounts without letting customers know. Accounts have been locked up for up to 18 months. Help desk just parrot the same old lines. In the UK Wirex has pushed the boundaries of what is legal.