Wirex send invalid OTP code

When I want to change my wirex number in the app, they ask me to provide the OTP code I received in mail via the app when I enter that they say that the code seems incorrect Ticket: 1747801

Hello Jelly, thank you for taking the time to bring this issue to our attention.

I have just contacted you via ticket 1744094. Could you please check your mailbox?

Thank you in advance!