i have been a client for a long time and I am surprised that support is gone after the crowdfunding.
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the chat button on the dashboard app wirexapp com /home has been removed.
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I opened a support ticket on the 26-02-21 and get a confirmation email.
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get an automatic reply
*"We experienced an unexpected increase in inquiries in the last few weeks. *
*It will take us a tad longer to process your request. *
In case you still require our assistance, kindly reply to this message, we will get back to you as soon as possible. " -
No problem, I understand that. to avoid the ticket getting closed I sent the same question as a reply to that message.
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I receive again an automatic reply from Wirex:
*We experienced an unexpected increase in inquiries in the last few weeks. *
*It will take us a tad longer to process your request. *
Please accept our apologies for any inconvenience caused.
Thank you for your time and patience; both are of great value.
ok, no problem, I wait patiently.
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today I sent a short reminder email as a reply to previous auto bot Wirex reply.
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and receive again an automatic reply
The ticket you replied to has been closed and is no longer available for modification. If you are still having an issue, please submit a new ticket or contact us via in-app Webchat here app wirexapp com /home
So in the END, I have only talked to a BOT , are referred to the âWebchatâ , but that is removed from the dashboard.
And support tickets just get closed without any reply except the auto reply "*It will take us a tad longer to process your request. *
Can anyone please let me know what is going on? I have the feeling I only can write to bots. Chat button removed. No human being on the support side.
And my questions where very important, I still have the VISA cards and got an email some months ago they will be replaced by Mastercard.
So I need to know till when those VISA cards will work and when I need to take all the money of the cards.
thanks,