WIREX, where will this end?

Support is basically useless, both chat and ticket system, I’ve been waiting for more than 2 months to get a simple correction on my plan to investor level and no one seems to be able to give a meaningful explanation why this is taking so long. Meanwhile all the money I spent during these months, didn’t provide me the promoted cryptobacks rewards and benefits.
The only things I receive from Wirex are emails, banners and notifications talking about the fantastic reward system and occasionally the infuriating “ticket 396975 was escalated, you will be updated shortly”.
I was a WIREX believer and level 3 investor but today I have to say that I’m really disappointed where this company is going - one that doesn’t seem to care about good customer service.

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2 posts were merged into an existing topic: Contis chargebacks does not work