Its getting ridiculous, my account is blocked since December 2021 and this service keep saying they will get back and up till this moment my account is not unblocked , its look like this services is Fraud , they look less concern, i have like 5000€ and they don’t have human feelings, they only said the same thing since i keep contact the customer support , no phone number, its absolutely look fraud, people should becareful
Please, I really understand your anger and financial worries.
If I can help you, on the Wirex app, you can contact a live agent with the requested information and explain your problem of what’s going on.
We are not here to annoy you, but to help you.
The company doesn’t have a number but an email unfortunately that’s how it is, maybe in the future they will consider.
Thanks for your understanding and patience!
I have contact may times all is the same, where doni contact the live chat?
Hi there @hibeedotdot , I’m sorry that you are experiencing this delay. Please can you share your latest ticket reference number with me so that I can chase it up for you with the support team?
Also, please know that Wirex is most definitely not a fraud company. We make sure that everything is done in a compliant manner. If certain users are, for example, waiting a bit longer for tickets to be resolved, please trust that each case is looked at and taken care of accordingly.
Here are the tickets already create .
TICKET NO: 1030539
Ticket no: (968865)
You can check if there’s any help to unlocked my account.
Hello there @hibeedotdot , thank you for sharing the above. I will chase it up for you. Please keep me posted. Thank you