Withdrawal issue

@EvgenyV We are terribly sorry for all the inconveniences you have faced. We totally understand your frustration and dissatisfaction. We see on our side that you have already been updated via email. Please, check your mailbox including the SPAM folder just in case.

@Maryna_Wirex Is this a scam, money is deposited but cannot be withdrawn, I have changed the amounts continuously but cannot withdraw, every day there is an error, I should report it to the police to solve it because of my friend working in court.

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Luôn luôn có lỗi, liên hệ với bộ phận, không có gì có thể được giải quyết

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Hello @Minhthao23, as we can see, our Support team has explained the issue, unfortunately, we do not have additional information on this case. Regards!

I feel the same

Everyone has to earn back what you lost in this place.

I come to supermarket buy some food… But lock account 8 months more… :cry: :cry: :cry: :cry: :cry: :cry:

@Yuliia_Wirex Why is the deposit successful, but the withdrawal is blocked, they asked me to change another wallet, I changed 5 e-wallets but still blocked, scam.

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I m come to supermarket buy some food :stew: but wirex staff tell me (This is illegal)

Why Wirex​:-1: dont call police. :cry:I want ask Police

This is illegal???

same issue. my USD4000 is lost!!
I withdrawal from X-account, then failed and the money disappeared!

GIVE ME BACK!

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Your company is offending customers now. I want to talk about it. . . . You have checked the events of wirexcard in many many places. . .

Is it useful to just block customer posts? ? ? ?

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Hv the dame feel

Supermarket buy some food is illegal :sob::sob:

Lock account 8 months more… :cry: :cry: :cry:

Anyone hv call police???

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:sob::sob::sob::sob::sob::cry::cry::cry:Im waiting Wirex 8 month more…

Why i come to supermarket to buy some food is illegal :sob:.

Everyone will call police???

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Hi @Koo! I am sorry if any misunderstanding has taken place. The only thing stated in the message was that it would be illegal for me to discuss any personal details of yours on the community forum. Please, also clarify what issue are you trying to resolve.

@Minhthao23 We are sorry for this experience. The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

@Danny_Kam We see on our side that you have already been updated via email. Please, check your mailbox including the SPAM folder just in case.

I didn’t received your reply from the “relevant department”. I’m still waiting. I think that is an bug or a connection issue, it should not spend too long time.

Hello @Danny_Kam, once we have an update on your case - Our Support team will contact you. Regards!

Any update? I just want my money back!

Hi mate, have you made sure to include wirex fees in transaction, if they cant charge exchange fees it will fail

I do exchange regularly and dont face any issues if done correctly, my exchanges are almost instant or up to few minutes delay. If you contacted support i am sure they would have contact you within day or two if they are busy. I am pretty much doubtful that your issue is sincere

@Danny_Kam The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!